Administrative Assistant/Customer Service

**Position:** Full\-time, Administrative Assistant/Customer Service **Location:** Kaimuki/Diamondhead **Industry:** Cemetery/Funeral **Schedule:** Monday through Friday from 8:00 AM to 4:30 PM **Pay:** $20\.00 \- $22\.00 per hour (depends on experience) **Parking:** Free,On site * *Candidates must be in\-state to apply and be considered.* **Benefits:** * Pay Cards, Direct Deposit \& **Weekly Pay** * Medical/Dental/Vision/Prescription (*Note: Requires 20\+ hours per week to qualify).* * Free Online Skill Classes, EAP, Discounts \& many more As an **Administrative Assistant/Customer Service** professional you will assist and support local families. This role involves providing compassionate and efficient service, managing administrative tasks, and ensuring smooth operations. If you’re passionate about making a meaningful difference in the community then this opportunity is for you! **Job Duties:** * **Customer Support and Inquiries:** Handle incoming calls and walk\-in clients, providing compassionate and professional assistance with inquiries regarding burial plots, funeral services, and related arrangements. * **Record Keeping and Documentation:** Maintain accurate records of all transactions, services provided, and client interactions. Ensure compliance with legal and company documentation requirements. * **Scheduling and Coordination:** Schedule appointments for clients to meet with funeral directors, arrange viewings, and coordinate burial or cremation services, ensuring seamless operations. * **Billing and Payments:** Process payments for services rendered, manage invoicing, and assist clients with payment plans. Address any billing inquiries or discrepancies promptly. * **Administrative Support:** Assist with general office duties such as filing, data entry, inventory management of office supplies, and preparing reports for management. Provide support for funeral directors and other staff as needed. \#RemedyHIjobs **Job Requirements:** * **High School Diploma or Equivalent:** A basic educational qualification is essential. * **Experience in Customer Service:** Prior experience in customer service, preferably in a sensitive or service\-oriented industry. * **Strong Communication Skills:** Excellent verbal and written communication skills to interact compassionately and professionally with clients. * **Proficiency in Office Software:** Competency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with office equipment. * **Organizational Skills:** Strong organizational abilities to manage scheduling, record\-keeping, and multitasking efficiently. * **Attention to Detail:** Keen attention to detail to ensure accuracy in documentation and billing processes. * **Ability to Handle Sensitive Situations:** Demonstrated ability to handle emotionally challenging situations with empathy and discretion. * **Basic Accounting Skills:** Understanding of basic accounting principles to manage invoicing and payments. * **Team Player:** Ability to work collaboratively with funeral directors, staff, and other team members. **Equal Opportunity Employer**