Advanced Planning Sales Manager

**Sales Manager \- Advanced Planning Team** At **Carriage Services**, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. **Carriage Services** is an equal opportunity employer. The Sales Manager is the primary lead accountable for creating and driving sales strategies and performance to ensure the business meets or exceeds Standards. **Compensation:** Base pay \+ Commission earnings \= $190,000 per year **Location:** Rolling Hills Memorial Park (Richmond, CA) \& Oakmont Memorial Park (Lafayette, CA) **Qualifications** * High School Diploma or equivalent. * College degree or some college preferred. * Minimum of 1 to 2 years management experience; Funeral Home or Combo desired. * Minimum of 3 years sales experience. * Proven track record of success in inside sales production strongly preferred. * May require the possession (or ability to obtain) an insurance license as required by applicable law. * Valid state\-issued driver’s license in good standing and acceptable driving record. * Basic overall computer proficiency. * Demonstrated ability to build and inspire sales team. * Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or list. * Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods. * Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces. * Effectively utilize all sales training and techniques to fulfill production requirements. * Ability to train and energize staff. * Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner. * Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. * Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances. * Ability to be proactive and willing to take initiative in all circumstances. * Tactful and professional when dealing with complaints or dissatisfaction with service or merchandise. **Job Duties** * Leads and manages the sales team’s performance through effective performance management, coaching, disciplinary action, and termination, when necessary. * Recruits and trains an effective sales staff. * Meets or exceeds the sales targets for the location(s). * Develops and implements sales initiatives that motivate and energize sales team members to achieve and succeed. * Generates sales leads through participation in the surrounding community and through civic relationships. * Monitors and analyzes sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success. * Communicates sales results on a weekly, monthly, quarterly, and annual basis to management. * Recognizes market changes, team changes and operational goals and recalibrates the team and team efforts for continued success. * Schedules sales staff to ensure proper coverage and equitable rotation of staff and duty days. * Reviews and resolves contract or commission discrepancies as needed. * Monitors and analyzes accounts receivable, ensuring collection activities are ongoing and effective. * Meets with client families at the time of need or on a pre\-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services. * Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals. * Complies with all company procedures for customer service when dealing with families, handling complaints, completing post\-interment service activities, and performing other duties necessary to ensure quality service levels. * Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information. * Identifies and remedies all hazards at location and on grounds. * Performs other duties as assigned. **Benefits:** * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Tuition reimbursement * Vision insurance