Area Manager PCC and Crematories

Our associates celebrate lives. We celebrate our associates.

Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

**JOB RESPONSIBILITIES**

**Financial Management**

* Develop annual business plan
* Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives
* Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions
* Approve expenditures and invoices including overtime

**Operations**

* Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
* Remove barriers, encourage ideas, and identify improvements
* Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
* Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies
* Responsible for establishing location goals and priorities
* Develop, communicate, and monitor goals, priorities, processes and procedures
* Manage frontline supervisor’s responsibilities, expectations, and accountabilities
* Effectively present and communicate Company and Market strategies, values, and goals to location staff
* Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
* Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
* Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
Ensure all safety, quality control, and compliance standards are adhered

**People Development**

* Develop a strong, trusting, and reliable team
* Understand team members career aspirations and provide assignments to develop skills and/or close gaps
* Constructively address issues and provide tangible and appropriate feedback
* Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
* Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
* Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
* Establishes pay, recommends pay increases, special pays, and career advancements
* Discipline staff as necessary; writes development plans to close behavior or skill gaps
* Collaborates with Human Resources throughout discipline, development, and termination processes
* Recommends and discusses terminations with Market Leadership.

**Other**

* Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share
* May network with key community leaders to build business relationships, influence, and support the community
* Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
* Develop and implement plans to improve customer satisfaction index and on-line community reviews
* Other responsibilities as requested or assigned
* Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

**MINIMUM Requirements**

**Education**

* High School Diploma or equivalent required
* At least twelve (12) hours college courses in Finance & Accounting strongly preferred

**Certification/License**

* Embalming Licensure may be required depending on state/provincial regulations & requirements.

**Experience**

* At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities
* Funeral Home Management experience required
* At least two (2) years’ experience managing people and effectively managing budgets and expense control required

**Knowledge, Skills and Abilities**

* Knowledgeable in industry competitive pricing, demographic patterns, and market competition
* Knowledgeable in Financial and Business acumen
* Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
* Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

**Work CONDITIONS**

**Work Environment**
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* Work indoors and outdoors during all seasons and weather conditions
* Exposure to various chemicals and fluids
* Limited amount of local and/or multiple location traveling required
* Professional Dress is required when in contact with families

**Work Postures**
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* Frequent, continuous periods of time standing, up 6 hours per day
* Sitting continuously for many hours per day, up to 6 hours per day
* Climbing stairs to access buildings frequently

**Physical Demands**
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* Physical effort requiring manual dexterity is required, includes paperwork, calculators, comput

**Pay:** $90,000 - $95,000 yearly based on experience

**Benefits:**

* Medical \* Dental \* Vision \* Flexible Spending Accounts (health care and dependent care) \* Health Savings Account with Company Contribution \* Sick Leave \* Short-Term Disability \* Long-Term Disability \* Life Insurance \* Voluntary Accidental Death or Dismemberment Insurance \* Dependent Life Insurance \* SCI 401(k) Retirement Savings Plan with Company match \* Employee Assistance Program

Postal Code: 95125Category (Portal Searching): OperationsJob Location: US-CA - San Jose