Assistant General Manager

**Assistant General Manager** **Location:** Wildwood \& Pomfret Manor Cemeteries **Position Type:** Full\-Time, Salaried **Reports To:** General Manager **Position Summary** The Assistant General Manager supports the daily operations of Wildwood and Pomfret Manor Cemeteries and their associated crematory services. This role combines operational oversight, administrative support, customer service, and coordination with staff to ensure respectful, efficient, and compliant cemetery and crematory operations. **Key Responsibilities** **Crematory Operations** * Learn and maintain proficiency in crematory equipment and procedures * Schedule and prioritize cremation workload * Ensure proper handling, identification, and storage of decedents with the highest level of dignity and respect * Maintain accurate and compliant documentation in accordance with all applicable laws and regulations * Keep crematory facilities clean, organized, and presentable * Monitor and track cremation\-related metrics (e.g., fuel usage) **Cemetery Operations** * Maintain knowledge of cemetery layout, including graves, lots, and sections * Coordinate burial scheduling and verify documentation (e.g., rights of burial) * Mark grave and foundation locations for the grounds team * Assist with funeral preparations and on\-site services * Coordinate with the Grounds Foreman regarding upcoming work orders **Administrative \& Office Support** * Assist with daily office operations, including: * Answering phones and assisting customers * Processing burial and cremation orders * Selling burial properties and related products * Maintain and update cemetery database (lot ownership, burials, cremations) * Ensure timely and accurate filing of legal documents with appropriate authorities * Maintain organized physical and digital records **Financial \& Bookkeeping Support** * Assist with accounts receivable and payable entries * Follow proper cash and credit handling procedures * Support payroll familiarity, tax reporting, and documentation processes * Assist in annual budget preparation with the General Manager and Bookkeeper **Customer \& Community Engagement** * Assist families with inquiries, including genealogical research and locating gravesites * Serve as a professional and compassionate point of contact for customers * Represent the organization in the community as needed, including presentations or educational programs **Marketing \& Communications** * Assist in implementing marketing and advertising initiatives * Contribute to social media (e.g., Facebook posts) * Assist with website updates and maintenance **Additional Duties** * Support engraving and fulfillment of cemetery products * Perform general administrative tasks such as mailing forms and maintaining records * Other duties as assigned to support operations **Qualifications** **Required:** * High school diploma or GED * Valid Pennsylvania driver’s license * Ability to lift up to 50 lbs **Preferred:** * Experience in funeral services, cemetery operations, or management * Post\-secondary education or certification **Skills \& Competencies** * Strong organizational and multitasking skills * High level of professionalism, discretion, and compassion * Attention to detail and accuracy in recordkeeping * Basic proficiency in Microsoft Office (Excel, Word) * Familiarity with accounting software (e.g., SAGE) is a plus * Comfort with social media and basic website updates * Ability to work collaboratively with staff and independently when needed **Schedule** * Monday–Friday: 7:30 AM – 4:00 PM * Occasional Saturdays: 7:30 AM – 12:00 PM * Additional hours as needed based on services and operations **Note** This position may evolve as operational needs change. Responsibilities may be adjusted accordingly. Pay: $47,000\.00 \- $52,000\.00 per year Benefits: * 401(k) * Health insurance * Paid time off * Paid training Work Location: In person