Bilingual Administrative Assistant (Spanish)

**Hiring Immediately!!!** **Bilingual Administrative Assistant (Spanish)** **Location****:** CFCS Central Office \- *2121 Harrison Street, Suite 200 \- Oakland, CA* We are looking for a **Bilingual Administrative Assistant** who is ahighly organized, customer\-focused professional to join our **Customer Success \& Collections Team**. This role is ideal for someone who thrives on helping people, solving account\-related concerns, and balancing administrative responsibilities in a fast\-paced environment. As the**Bilingual Administrative Assistant** is the first point of contact for patrons, you will provide exceptional service, assist with account inquiries, perform account research, and support collections efforts—all while ensuring a professional and compassionate customer experience. **Schedule*** **Days**: Monday \- Friday * **Hours**: 8:30am \- 5pm **Benefits** ✔**Pay****:** **$23 an hour** ✔ **Pay increase after established performance** ✔ **Additional Bonus Opportunities** ✔ Comprehensive benefits package, including medical insurance options ✔ Retirement benefits ✔ Paid time off ✔ Supportive team environment and professional development opportunities **Responsibilities*** Serve as first point of contact for incoming office calls * Conduct outgoing collections and follow\-up calls * Prepare documents, spreadsheets, presentations, and correspondence * Review and analyze account activity/balances and clearly explain findings to patrons * Request supporting documentation when additional account verification is needed * Monitor stock, submit purchase orders, receive deliveries, and keep supply areas organized and cost\-conscious * Sort/distribute incoming mail packages, prepare outgoing mail, and track deliveries as needed * Escalate unresolved or complex issues to leadership to ensure timely follow\-up * Partner with internal teams and location staff when additional involvement is needed * Assist with onboarding tasks, creating training binders and ordering business cards/name tags **Qualifications*** Must be bilingual \- Spanish * Respond with professionalism and empathy * Experience with collections, accounts receivable, or account management preferred * Strong Administrative support experience * Light collections/accounting experience * Proficiency with Microsoft Office (Word, Excel, Outlook) * Strong customer service and communication skills * Detail\-oriented with excellent organizational skills * Ability to multitask and prioritize in a fast\-paced environment * Ability to work independently and collaboratively * Computer savvy \- will train **Get to know us…** **Catholic Funeral \& Cemetery Services (CFCS)** partners with Catholic Dioceses across the United States to provide compassionate funeral, cremation, and cemetery services rooted in faith and service. For over 20 years, we have built a vibrant and supportive culture where employees are empowered to grow professionally, spiritually, and personally while serving families with dignity and care. Our work is guided by our core values: **Share the Journey. Serve with Care. Make It Happen.** Catholic Funeral \& Cemetery Services Pleasanton, CA \- A Ministry Of The Diocese Of Oakland efnF7HDccH