Bilingual Operations Assistant

**Parker Memorial Transport & Cremations LLC** is seeking a dependable, compassionate, and bilingual **Operations Assistant** to support daily case management, transportation, facility, and administrative operations. The ideal candidate should be comfortable communicating with families, funeral homes, funeral directors, coworkers, and other professional partners in both **English and Spanish**.

This position requires professionalism, attention to detail, respect for the deceased, and the ability to work in a sensitive environment while maintaining strict confidentiality and compliance with company procedures.

Essential Duties and Responsibilities

**Crematory Operations**

* Assist with the preparation and processing of deceased individuals in accordance with company policies and applicable regulations.
* Assist crematory staff with the safe movement and handling of deceased individuals.
* Assist with loading, unloading, identification, and documentation procedures.
* Maintain accurate identification and chain-of-custody records.
* Assist with crematory equipment, supplies, and general operational tasks as directed.
* Maintain a clean, organized, and professional crematory work environment.
* Follow all safety procedures and required protective-equipment guidelines.
* Report equipment, facility, or safety concerns to management immediately.

**Transportation**

* Assist with the transfer and transportation of deceased individuals between hospitals, medical examiner offices, funeral homes, residences, and crematory facilities.
* Properly handle and secure necessary transportation documentation.
* Maintain professionalism and compassion when interacting with grieving families and professional partners.
* Assist with maintaining company vehicles in a clean and presentable condition.

**Family & Funeral Home Support**

* Communicate respectfully with families, funeral directors, hospitals, medical examiner offices, and other authorized personnel.
* Provide bilingual communication support when requested.
* Assist with answering questions and directing families or professional partners to the appropriate staff member.
* Protect the privacy and confidentiality of all individuals and case information.

**Administrative Support**

* Complete paperwork, logs, checklists, and other operational documentation accurately.
* Assist with scheduling transfers and coordinating daily assignments.
* Answer telephone calls and respond to messages professionally.
* Assist with inventory management and ordering of operational supplies.
* Maintain organized records and assist management with administrative tasks.

**Bilingual Requirement**

The ability to communicate effectively in **English and Spanish** is preferred and may be required for regular interaction with Spanish-speaking families and professional partners.

The employee should be able to:

* Communicate clearly in both English and Spanish.
* Translate basic operational and service-related information accurately.
* Communicate professionally and compassionately with families.
* Maintain confidentiality when translating sensitive information.

**Qualifications**

* High school diploma or equivalent preferred.
* Previous experience in funeral service, crematory operations, transportation, healthcare, customer service, or a related field is preferred but not required.
* Bilingual English/Spanish communication skills.
* Valid driver's license and reliable transportation.
* Ability to pass required background and employment screenings.
* Ability to lift and move equipment and deceased individuals as required by the position.
* Ability to work independently and as part of a team.
* Strong attention to detail and organizational skills.
* Professional appearance and demeanor.
* Ability to maintain confidentiality and handle sensitive information appropriately.

**Physical Requirements**

The position may require:

* Standing and walking for extended periods.
* Lifting, pushing, pulling, and moving equipment and deceased individuals.
* Working in environments involving deceased individuals.
* Wearing required personal protective equipment.
* Working in varying temperatures and operational conditions.
* Occasional evening, weekend, holiday, or on-call assignments based on business needs.

**Personal Characteristics**

The successful candidate should demonstrate:

* Compassion and respect for grieving families.
* Integrity and dependability.
* Professionalism and discretion.
* Strong communication skills.
* Attention to detail.
* Emotional maturity and the ability to remain professional in sensitive situations.
* Willingness to learn crematory and funeral-service procedures.

**Work Schedule**

Schedule will be based on company operational needs and may include **Monday–Friday, weekends, holidays, evenings, and on-call assignments**.

Compensation

**Pay:** $18.75 per hour, depending on experience and qualifications.

Equal Opportunity Statement

Parker Memorial Transport & Cremations LLC is committed to providing equal employment opportunities and maintaining a professional workplace where employees are treated with dignity and respect.

**Position:** Bilingual Crematory Operations Assistant
**Company:** Parker Memorial Transport & Cremations LLC
**Reports To:** Crematory/Operations Manager

Pay: $18.00 - $22.00 per hour

Benefits:

* Employee assistance program
* Flexible schedule

Work Location: In person