Cemetery Customer Service Representative (CSR)

**Position Title:** Cemetery Customer Service Representative (CSR) **Position Status:** Full\- time, Non Exempt This position provides support to the Lead Foreman by processing, filing, documenting of funeral orders into cemetery records, \& communications with funeral directors and the main office. The CSR will assist families with inquires of cemetery lots, policies, procedures, etc. **Job Responsibilities:** * Support all foremen with duties that interact with the Main Office. * Prepare \& maintain reports for the Lead Foreman \& Main Office alike. * Provide Lead Foreman with organizational ideas to optimize internal procedures to align with those of the Main Office. * Will complete data entries to the cemetery software systems. * Point of Contact for funeral directors, monument companies, \& families questions or concerns. * Assist families with directions, sales paperwork, \& general information. * Prepare sales folders with necessary documents for families to receive. * Assist with burial orders and foundation orders received from the main office. * Review all funeral orders for Lead Foreman as to accuracy, and daily confirmations with funeral directors. * Dispatch the appropriate foreman for customer assistance. * Promote the Order of Christian Funerals to families and funeral directors. **Knowledge, Skills and Abilities:** * Must possess knowledge of Diocesan policies and guidelines * Efficiency in entering data into computer accurately * Ensure data integrity and maintain accurate records * Ability to understand and follow written and verbal instructions * Maintain good relations with customers and funeral directors **Required Education, Training and/ or Experience:** * Office experience in organizing and optimizing procedures of maintaining files \& records. * Working experience with MS Office software \& Windows\-based data systems is essential. **Reporting Relationships:** **This position reports directly to: Business Manager of Catholic Cemeteries**