Cemetery General Manager - Fort Howard

**Key Responsibilities:**

Leadership and Team Alignment:

* Provide leadership and direction to both the Sales Manager and Operations Manager, ensuring alignment with cemetery goals and company standards.
* Foster a culture of accountability, compassion and professionalism across all departments.
* Act as a unifying presence with sales, operations and administration to ensure seamless service delivery to families.

Strategic Oversight:

* Partner with the Sales Manager to monitor and support achievement of pre\-need and at\-need sales goals, marketing initiatives and customer engagement efforts.
* Collaborate with the Operations Manager and Grounds Superintendent to ensure all cemetery grounds facilities and interment activities are maintained and executed with precision and excellence.
* Serve as a resource coach and sounding board for both managers to solve challenges and promote team development.

Business Management:

* Development and manage the cemetery’s annual budget, monitor expenses and drive revenue performance in collaboration with department leads.
* Review key performance indicators (KPIs) for sales, operations and administration; analyze trends and adjust strategies as needed.
* Maintain oversight and accuracy of purchase agreement, purchasing inventory, accounts receivable and recordkeeping.

Customer Experience and Community Engagement:

* Ensure every family served receives a compassionate, professional and seamless experience across all touchpoints.
* Represent the cemetery in the community, building relationships with funeral homes, churches, civic groups, local leaders and promoting a positive public image.
* Support front\-line staff in resolving customer concerns and complex service situations.

Compliance and Safety:

* To coordinate all compliance activity, trust reporting, etc. directly with the Cemetery Compliance Administrator.
* Interface with the corporate accounting department as needed.
* Promote and monitor safe practices for staff and the public.
* Oversee the accuracy of records, maps, interment rights and regulatory filings.

Qualifications:

* Bachelor’s Degree in business, management or a related field preferred.
* 5\+ years of leadership experience, preferably in cemetery funeral, hospitality or service\-oriented industries.
* Experience managing or collaborating with multiple department leaders or cross\-functional teams.
* Proficient in Microsoft Office Site; experience with cemetery or CRM software is a plus.

Skills:

* Strong leadership, collaboration and interpersonal skills.
* Business\-minded with an ability to think both strategically and operationally.
* Ability to lead through influence, resolve conflicts and make decisions with empathy and integrity.

Other:

* Valid driver’s license and reliable transportation.
* Flexibility to occasionally work weekends, holidays in May or at after\-hour events.
* Ability to work indoors and outdoors in varying conditions.
* Periodic walking of cemetery grounds and facilities, including uneven terrain.
* May require lifting of up to 50 lbs. on occasion.

**Position Summary:**

This position is responsible for leading and coordinating the overall success of the cemetery. Working closely with a dedicated Sales Manager and Operations Manager, this position provides strategic direction, ensures accountability across departments and creates a unified culture focused on service, growth and operational excellence. This role serves as the central leadership figure who oversees cross\-functional performance and ensures that all departments are aligned with the cemetery’s mission, standards and financial objectives.