Cemetery Operations & Sales Manager

**Cemetery Operations & Sales Manager**

**Location: Hawthorne, NY**

**Salary: $115k-$125k**

We are assisting our client with their search for an experienced **Cemetery Operations & Sales Manager** to oversee daily operations, office administration, sales performance, and customer service for one of their cemetery properties. In this leadership role you would manage a team of office professionals while ensuring operational excellence, revenue growth, and compassionate service to families. Located in Hawthorne, NY, this role requires a reliable means of transportation.

**Key Responsibilities**

* Lead and develop a team, including scheduling, coaching, and performance management.
* Oversee burial property sales, deed preparation, interment scheduling, and customer payment processing.
* Analyze sales performance, pricing strategies, and market trends to support revenue growth and forecasting.
* Establish and monitor KPIs to drive operational and sales success.
* Manage cemetery records, MIS software updates, monument applications, affidavits, and genealogical documentation.
* Coordinate interments and transfers with field staff to ensure seamless operations.
* Build strong relationships with funeral directors, clergy, monument dealers, and community partners.
* Resolve customer concerns with professionalism, empathy, and discretion.
* Ensure all services are conducted with dignity and respect.

**Qualifications**

* Bachelor's degree in Business Administration or related field preferred.
* 5-7 years of management experience leading teams in a high-volume environment.
* 5-7 years of sales management experience, including forecasting and revenue analysis.
* Strong leadership, communication, organizational, and problem-solving skills.
* Advanced Microsoft Office skills, particularly Excel.
* Ability to learn specialized cemetery management software (MIS).
* Cemetery operations experience and knowledge of burial regulations preferred.
* Compassion, cultural sensitivity, and commitment to exceptional service.

**Work Environment & Schedule**

* Combination of office and outdoor cemetery work.
* Regular interaction with families, clergy, and community members.
* Monday-Friday, 9:00 AM-4:30 PM (on-site).
* One Saturday per month, 9:00 AM-2:00 PM.
* Occasional evening or weekend availability as needed.

Pay: $115,000.00 - $125,000.00 per year

Work Location: In person