Cemetery Sales Counselor

Inglewood Park Cemetery is seeking a Family Service Counselor to work on a Full\-time basis. This is an excellent opportunity to work closely with a team of dedicated professionals.

**Job Overview**

Under the direction of the Director of Family Service, and the VP of Sales \& Cemetery Administration the Family Service Counselor is accountable for serving client families by making at\-need cemetery arrangements and selling pre\-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service, is essential in generating revenue for the cemetery, and acts as the primary contact for families.

**Essential Job Functions**

Must be able to perform the job's essential functions with or without reasonable accommodations.

1\. Responsible for meeting monthly and quarterly Pre\-Need sales goals.

2\. Execute sales of property, commodities, and interment services to families at the time of need.

3\. Prepares for all appointments and performs all procedures with professionalism and attention to detail.

4\. Effectively communicate with mortuaries and families via personal contact, telephone, and online, both in the office and/or at home, as necessary.

5\. Follows through on all Contracts, Memorial Orders, customer concerns, and requests.

6\. Build trust\-based relationships to earn the right to ask for referrals.

7\. Earn the right to gain referrals to offer protection to protect family members, family relatives, and friends by educating them on the benefits of pre\-planning.

8\. Promote and preserve the integrity and reputation of lnglewood Park Cemetery and its affiliated Companies.

9\. Enhance the pre\-need sales program through leads generated from at\-need sales and other services or events.

10\. Generate add\-on sales, property, comrnodi6es, and service items when applicable.

11\. Develop a professional and respectful rapport with area mortuaries, memorial manufacturers, and vendors.

12\. Maintain good relations with internal and external customers at Inglewood Park Cemetery and its affiliated companies.

13\. Holds self\-accountable for prospecting.

14\. Maintains and tracks activity levels in CRM System and Appointment Plus.

**Experience and Education**

Two to five years of customer service or sales industry experience

Cemetery or Funeral experience preferred

High School Diploma \- Associate Degree Preferred

**Special Skills:**

\- Bilingual in Spanish is a plus but not required.

\- Operate PC with excellent MS Office software skills.

\- Knowledge of CRM systems and other company operating platforms, such as Teams DocuSign, etc. Strong organizational, verbal, and written communication skills.

\- Strong interpersonal relations skills and excellent customer service skills

\- Ability to work independently and to be detail\-minded

\- Ability to work a flexible schedule, including evenings, weekends, and some holidays.

\- Ability to multi\-task and set priorities.

\- High level of comprehension and integrity

**Licenses**

\- Ability to obtain a Sales License from the State of Calif. Dept. of Consun1er Affairs, Cemetery \& Funeral Division

\- Hold a cunent state\-issued driver's license with an acceptable driving record.

\- Carry Liability Insurance levels on Personal Vehicle ($100,000 for each person/ $300,000 for each accident)

**Working Environment**

Work seated at a workstation in a carpeted, air\-conditioned/heated office environment where the noise volume from equipment and coworkers is moderate and with continual interruptions. Ability to drive frequently or walk on uneven ground, slopes, or pavement. While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, walk, stoop, kneel, crouch, and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

**Certification/Licenses**

Licenses: Maintain licenses required for assigned sales activities, as confirmed by the Company, including cemetery salesperson or insurance licensing when applicable. A valid driver’s license and acceptable driving record are required when driving for work and utilizing company vehicles (Van)

Certification: Ability to pass internal presentation certification as required.

**PHYSICAL DEMANDS AND WORK ENVIRONMENT:**

**The position includes outdoor work, indoor appointments, meetings, and administrative duties. Typical work environments include:**

Cemetery Grounds and Mausoleums: Tasks may include working on landscaped cemetery grounds and inside mausoleums. Employees should be prepared for respectful interactions with visitors, exposure to the elements, and extended periods of walking or standing.

Physical activities include walking on uneven terrain, standing during events, carrying sales materials, and assisting with tables and tents. Use available assistance or equipment for bulky or heavy items. Perform essential functions with or without reasonable accommodation and follow field\-safety procedures for heat, weather, home visits, and event setup.

**Indoor Environments:**

Office Setting: Attend scheduled meetings and training and complete administrative work in an office environment.

Arrangement Room: Employees are required to meet families in a dedicated arrangement room to discuss options and create contracts. This setting requires professionalism, confidentiality, and sensitivity, as employees guide families through important decisions in a private and comfortable environment.

**This description outlines the duties and essential functions of the position. Related duties may be assigned by management consistent with the role.** Compensation terms are addressed separately in the written compensation agreement.

**Equipment/Machines Operated**

\- PC with MSOffice software

\- CRM systems or like kind operating systems printers, copiers, fax machines, and credit card readers Telephone/Cell phone

\-Company Vehicle (Van)

Job Type: Full\-time

Pay: $26\.00 per hour

Expected hours: 40\.0 – 48\.0 per week

Benefits:

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Vision insurance

Application Question(s):

* What interest you to apply for the role of Cemetery Sales Counselor
* “Can you describe a time when you helped someone make a difficult decision during an emotional or stressful situation? How did you approach the conversation, and what was the outcome?”

Education:

* High school or equivalent (Required)

Experience:

* Cemetery Sales : 1 year (Preferred)
* CRM software: 1 year (Required)
* Customer service: 2 years (Required)

Language:

* Spanish (Preferred)

License/Certification:

* CDL (Required)

Shift availability:

* Day Shift (Required)

Ability to Commute:

* Inglewood, CA 90301 (Required)

Ability to Relocate:

* Inglewood, CA 90301: Relocate before starting work (Required)

Work Location: In person