CEMETERY SALES MGR

**Position Summary** -------------------- The **cemetery sales manager** is responsible for overseeing sales operations for designated memorial parks, driving pre\-need and at\-need sales, managing the sales team, and ensuring customer satisfaction. This role requires a **highly motivated sales professional** with leadership capabilities to develop and execute sales strategies, foster client relationships, and manage cemetery expenses, including labor and overtime costs. The Sales Manager is expected to work both **on\-site and remotely** and must be able to adapt to a dynamic, client\-focused environment. OTE for this position is $80,000\-125,000\. The cemetery sales manager **reports directly to their designated executive regional manager**, and is required to obtain his/her **approval for all necessary authorizations**, including but not limited to **overtime, scheduling, and operational decisions**. **Key Responsibilities** ------------------------ ### **1\. Sales \& Revenue Generation** * Drive **pre\-need and at\-need sales** of cemetery properties, merchandise, and services. * Meet and exceed monthly and annual **sales goals and bonus targets**. * Educate families on the value of **pre\-planning cemetery arrangements** to ensure informed decision\-making. * Manage the complete **sales cycle**, from prospecting to closing, while maintaining accurate sales records. * Ensure **pricing integrity** and adherence to all company policies and regulatory guidelines. ### **2\. Customer Relations \& Community Engagement** * Build and maintain **long\-term relationships** with families, funeral homes, and community organizations. * Actively participate in **community outreach** programs to promote cemetery pre\-planning services. * Address and resolve **customer concerns or complaints** in a professional and compassionate manner. ### **3\. Operational \& Financial Management** * Ensure all sales activities align with **budgetary goals and cost control measures**. * Monitor and manage **overtime costs**, ensuring approval from your **supervisor** for any overtime hours. * Maintain accurate **sales records, contracts, and customer agreements** in compliance with company policies; retain client information in confidence and preserve privacy of sensitive client financial account information. * Regularly assess sales trends and develop strategies to **enhance revenue and operational efficiency**. * Oversee and manage operational tasks for the location. ### **4\. Compliance \& Timekeeping** * Adhere to all **company policies, state laws, and federal regulations**, including **FLSA requirements**. * Accurately **clock in and out** for all work hours, ensuring full compliance with timekeeping policies. * Work only during **approved hours**, securing pre\-approval for any personal or direct report **overtime requests**. * Ensure that all transactions and customer interactions are **documented properly** and meet regulatory federal and state requirements. **Qualifications \& Requirements** ---------------------------------- **Minimum Requirements:*** Proven **sales experience** in a quota\-driven environment. * Strong **leadership and mentoring abilities**. * Excellent **customer service and communication skills**. * Ability to work with **grieving families** in a **compassionate, empathetic, and professional** manner. * Proficiency in **CRM systems, contracts, and sales reporting**. * Must have a **valid driver’s license** and reliable transportation. * Experience with Google Workspace and/or Microsoft Office programs. * Ability to navigate email and to create and manage documents. **Preferred but Not Required:** * Experience in **cemetery, funeral, or pre\-need sales**. * Prior experience **managing a sales team**. **Work Schedule \& Expectations** --------------------------------- * This is a **full\-time position (40 hours per week)**. * **Effectively manage your schedule and the schedules of your direct reports** to avoid unnecessary overtime. * **All work\-related activities must be logged by clocking in/out for all work hours.** * **Unauthorized overtime is not permitted and could result in disciplinary action, up to and including termination.**