Cremation Specialist

**Cremationist Specialist**

*Help families honor their beloved companions with dignity, compassion, and excellence.*

**Importance of this Role** As the backbone of our back-of-house, you turn our values into daily practice - keeping workflows safe, precise, and efficient so families receive remains and memorial keepsakes on time, crafted with care. You lead with **compassion first**, treating every loved one and every interaction with dignity. You embody **doing the right thing always** through meticulous identification and reliable follow-through that earns trust in a family’s darkest hour. And you drive **evolving excellence** by continuously improving processes and quality, helping us reliably meet timelines to ensure families receive remains in a week, while elevating the beauty and consistency of our keepsakes.**Position Overview**

The Cremation Specialist ensures safe, timely, and high-quality completion of all back-of-house (BOH) aftercare services. This is a hands-on role centered in the BOH - operating equipment, performing cremulations, assisting with paw printing and loading, locating pets, and maintaining a clean, tour-ready workspace. The role is also responsible for ensuring safe practices, basic equipment maintenance, and verifying that staffing and workflows are sufficient to meet turnaround targets.

**Schedule:** Sunday-Thursday 8 am - 4:30 pm subject to earlier hours during summer as discussed. AquaCrossings is open 365 days a year.

**Core ResponsibilitiesDaily Execution & Flow**

* Review after-hours logs and confirm all pets are accurately entered in Halcyon.
* Lead Team Readiness Time (TRT): 15 minutes of cleaning and setup per BOH area.
* Run a brief BOH sync (≈10 minutes) to align priorities and assign oldest/urgent/at-risk cases for paw printing, loading, and cremulation.
* Personally step in on the line as needed (paw printing, loading, cremulation, packaging support) to keep cases moving.
* Ensure oldest cases in drying are cremulated daily; degrease and fully process remains when required.
* Verify services meet standards and timelines:
* Private: target 7 days from DOD
* Communal with services: target 14 days
* Monitor production and quality metrics throughout the day; escalate blockers early.

**Safety, Facilities & Standards**

* Maintain a tour-ready BOH at all times: organized cooler (zippers up, tags visible), no pets on floors, tidy stations, active laundry, no biohazards.
* Conduct daily cooler checks and ad-hoc inventory to verify proper storage and sanitation.
* Ensure PPE compliance at every station; initiate immediate retraining when violations occur.
* Complete an end-of-day BOH walk-through and document any safety or facility issues.
* Coach teammates on SOPs, safety, and productivity standards at the station level.
* When errors occur (e.g., missing paw prints, mislabels), facilitate immediate retraining and document the correction path.
* Provide input to leadership on SOP gaps and suggested updates.

**Inventory, Equipment & Maintenance**

* Track and request replenishment of BOH supplies (crematory, aquamation, paw printing).
* Perform daily equipment checks; support monthly/quarterly/annual maintenance reviews.
* Document all maintenance performed and report emerging issues promptly.
* Assist in minor repairs and propose preventive maintenance additions based on root-cause findings.

**Success Metrics**

* **Safety:** Consistent PPE use; zero unresolved hazards; 100% BOH teammates current on safety training and respirator fit test performed.
* **Facility Standard:** BOH remains tour-ready; cooler organized; work areas clean and orderly.
* **Timeliness:** Private cases returned within **7 days**; Communal with services within **7 days** as well.
* **Quality:** < 5% of quality issues reported with issues reported to supervisor for feedback.
* **Throughput:** Ensuring at least 30 private cases are aquamated each day, and at least 150 communals honored per week.

**Qualifications**

* **1+ years** in **construction**, **warehouse, plant, or comparable facility** role involving safety protocols and repeatable processes. This role is not comparable to a human mortuary.
* Proven track record operating or maintaining **industrial or production equipment** with basic mechanical aptitude.
* Experience maintaining **clean, compliant, and audit-ready** work areas.
* Comfortable with **case-tracking or production software** and basic reporting (we use Halcyon or similar).
* Calm, professional communicator; steady under pressure; committed to compassionate care.
* Able to lift/move up to **85 lbs** and work in refrigerated areas while using PPE.
* Someone who is comfortable handling remains.

**Benefits**

* PTO accrual grows each year with the company
* 5 days unpaid hours accrued per year
* 40 hours sick time per year per Arizona law
* Health insurance, dental, vision all available for 50% paid by company
* Life insurance fully covered

Pay: $19.00 - $21.00 per hour

Benefits:

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance

Work Location: In person