Customer Success Specialist - Cemetery Software

Help grow a unique, technology\-driven solution while building meaningful client relationships. Ramaker is seeking a Customer Success Specialist to support and expand our CIMS software client base, combining customer success with business development to drive long\-term growth. This role will focus on expanding our presence in the western United States. The ideal candidate will be located in a western US city, near a major airport and able to travel as needed to support client relationships and industry events. **A Little About CIMS and RamakerAssociates, Inc.** Ramaker is an award\-winning architecture, engineering, and interior design firm with locations nationwide. We're multidisciplinary by design, because having a diverse staff with a range of expertise challenges us to approach projects with more creativity and agility. Best of all, Ramaker is 100% employee\-owned, which means we know the value of strong relationships. Recognized as a Top Workplace by the *Wisconsin State Journal* five years in a row, Ramaker offers comprehensive compensation and benefits packages and empowers employee\-owners to pursue their professional goals in a collaborative and flexible work environment. Ramaker is an Equal Employment Opportunity Employer that is committed to maintaining a welcoming, inclusive, and mutually respectful work environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. In addition to architecture, engineering, and interior design, Ramaker has another unique product in our Cemetery Information Management System (**CIMS**). Due to our success and growth, we are seeking an additional experienced professional to continue growing the CIMS software client base. The creation of this role is an integral part of our growth strategy and will manage the complete sales cycle. **Your Day to Day as a Customer Success Specialist** In this role, you will build and maintain strong relationships with cemetery managers while demonstrating the value of Ramaker's Cemetery Information Management System (CIMS). You'll manage the full lifecycle from identifying and engaging prospective clients to conducting tailored product demonstrations and guiding them through proposal development and closing. After implementation, you will provide ongoing support and training to ensure user adoption, satisfaction, and system optimization. You'll proactively connect with clients to identify opportunities for growth, while also sharing feedback with internal teams to help enhance the product. Through industry events, trade shows, and networking, you will help expand the reach and long\-term success of the CIMS platform. **What Matters Most** We're looking for someone with a strong customer focus and the ability to build trust with a diverse client base. A high school diploma or equivalent is required, with experience in the cemetery or death care industry, SaaS sales, customer success, or account management being highly valued. The right candidate is highly organized, communicates effectively with both technical and non\-technical audiences, and is comfortable working independently while collaborating with a team. Familiarity with databases, spreadsheets, GIS concepts, and Microsoft tools is important, along with a desire to stay current with technology and industry trends. This role requires travel, approximately 25% annually and up to 50% monthly during peak seasons. **Join Us!** This position is eligible for our full benefits package including health insurance with a company\-funded health reimbursement account, dental, vision, life, disability, accident, critical illness, and pet insurance options. Additionally, we offer two retirement plans with our 401(k) plan with a company match and our employee stock ownership plan which is fully\-funded by Ramaker. Ramaker supports your work/life balance by offering compressed workweeks, vacation, sick, and holiday pay. If you need an accommodation as part of the employment process, please contact Human Resources at 608\-643\-4100 or at [email protected].