Director, Funeral Home Operations

We have an opening for a **Director of Operations** to oversee our **Phoenix Market**. In this role, you will be responsible for providing leadership and oversight to day\-to\-day operations, Team Member development, customer service standards, facility management, and the overall financial performance of multiple locations of different segments. You must have outstanding interpersonal skills, multi\-dimensional thinking, strong organizational aptitude, and the desire to be a change agent. **Overview \& Responsibilities:** * Learns, launches, implements, and maintains company initiatives as outlined by the company, i.e., performance management process, Team Member engagement, compliance, special projects * Completes all required learning and development outlined by the company, including, compliance management, i.e., OSHA, FTC, and harassment prevention * Leads teams to ensure location inspections are completed to ensure all areas of the building and grounds are properly maintained and in working order always, i.e., landscaping, painting, parking lot, the fleet of vehicles, equipment, and machinery * Leads and oversees, and manages all financial components, including vendor relationships, i.e., annual budgeting, accounts payable and receivable, labor management, revenue, and EBITDA for the location * Holds responsibility for leading monthly and quarterly market financial and business reviews with leaders and team members * Partners with and supports department leaders and initiatives, i.e., finance, human resources, operations, and IT, by maintaining regular ongoing two\-way communication * Acts to improve employee safety and health through a strong understanding of each location's opportunities and weaknesses * Leads and oversees all components of employee relations, i.e., staffing to meet business needs * Communicates to appropriate leaders and team members about the areas of successful performance and performance areas that require improvement to meet business expectations * Oversees all labor\-management components for the assigned location/s within the span of control, i.e., scheduling, overtime, and timecards **Requirements \& Qualifications:** * Strong communication and relationship skills, emotional intelligence * Licensed Funeral Director (preferred) * A minimum of 5 years of experience in Management * Valid state driver's license in good standing and acceptable driving record * Highly skilled computer skills in MS Office – Outlook, Word, Excel, online portals i.e. payroll/benefits system of record, clocking in/out, etc. Req Benefits: **What We Offer:** * **Meaningful Work:** Make a real difference by helping families navigate one of life's most challenging times with compassion and care. * **Competitive Pay and Benefits:** + Medical, dental, prescription, and vision insurance + Vacation, sick, and holiday pay + Wellness Rewards + 401k with company match + Company\-paid life insurance, long\-term disability, and short\-term disability * **Career Growth:** Take advantage of ongoing training and advancement opportunities within the funeral service industry. * **Supportive Culture:** Be part of a compassionate, mission\-driven team that values respect, empathy, and service. Additional Details : **Who We Are:** We are a team of compassionate professionals serving families through funeral, cremation, and cemetery care. Our mission is simple: **We bring ease and comfort to families** during life's most difficult moments. We believe in creating **certainty through the uncertainty** of life's end, and we do it by living our values\-leading with compassion, building trust, and nurturing community so no one walks this journey alone.