Director of Healthcare Services

### **ExcelaCare Hospice - Las Cruces: Director of Healthcare Services**

**About Us:**

At ExcelaCare, we believe Hospice care is more than a service - it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

**Job Summary:**

Responsible for overseeing and coordinating all aspects of clinical and administrative operations within our hospice care division in accordance with applicable law and regulations. You will play a crucial role in ensuring compassionate and high-quality patient care, regulatory compliance, and operational efficiency. You will lead a team of healthcare professionals dedicated to providing comfort, dignity, and support to patients and their families during this sensitive time.

**Essential Functions:**

* Develop and implement strategic plans for the hospice program in alignment with organizational goals.
* Ensure the delivery of high-quality care that meets the physical, emotional, and spiritual needs of patients and families.
* Recruit, train, and supervise a multidisciplinary team of healthcare professionals including nurses, social workers, chaplains, and other support staff.
* Foster a collaborative and supportive team culture that encourages professional growth and development.
* Relationship Building: Establish and maintain strong, positive relationships with referring physicians, medical practices, and other healthcare stakeholders in the community.
* Educational Outreach: Provide information and educational materials to referring physicians about our services, specialties, and the latest advancements in healthcare.
* Identify Opportunities: Continuously identify opportunities for collaboration and partnership with referring physicians to increase patient referrals.
* Problem Resolution: Act as a liaison between referring physicians and our healthcare facility to address any concerns, issues, or feedback, ensuring a smooth referral process.
* Market Analysis: Monitor and analyze market trends, competition, and the healthcare landscape to identify potential growth areas and strategies.
* Data Management: Maintain accurate records of interactions, referral sources, and outcomes to track progress and performance.
* Collaboration: Work closely with our medical team, marketing department, and other relevant departments to develop and implement referral strategies.
* Feedback Collection: Gather feedback from referring physicians to continuously improve our services and meet their needs.
* Compliance: Ensure all interactions and communications with referring physicians adhere to relevant healthcare laws and regulations.

**Additional Responsibilities:**

* Performs other duties as assigned or requested.
* Conforms to all applicable Agency policies and procedures.
* Participates actively in continuing education and in-services.
* Maintains confidentiality of patient information and business trade practices.
* Assumes accountability for reporting incidents and complaints according to Agency policy.

**Knowledge / Skills / Abilities:**

* Strong organizational skills.
* Ability to supervise in accordance with Agency policies and applicable laws.
* Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
* Effective time management.
* Cooperative and professional attitude.
* Advanced written and verbal communication skills.
* Basic math skills related to patient care.
* Ability to travel as needed.
* Flexibility to work varied shifts and evening hours if required.

**Age-Related Competencies:**

* Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

**Information Management:**

* Treats all information and data within the scope of the position with appropriate confidentiality and security.

**Risk Management:**

* Cooperates fully in all risk management activities and investigations.
* Keeps abreast of changes in healthcare law.
* Maintains Agency/program compliance with local, state, and federal laws as well as accreditation standards.

**Minimum Position Qualifications:**

* Education: Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, or related field.
* Experience: 5 years of experience as a Registered Nurse within the Home Care setting. Minimum of 3 years of progressive experience in hospice care management with demonstrated leadership and managerial skills.
* License / Certification: Current State RN license; additional certifications in hospice and palliative care preferred; current CPR; current driver’s license and proof of auto liability.

**Environmental Conditions:**

Works under a variety of conditions in facilities and offices. Must have the ability to work a flexible schedule and travel locally. Some exposure to unpleasant weather and moderate noise levels. Tasks may involve exposure to bloodborne pathogens. Moderate stress and emotional demands.

**Physical Requirements:**

Sitting is required. Must be able to handle stressful situations in a calm and courteous manner. Ability to work under pressure to meet deadlines and agency needs. Ability to travel.

*The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.*