Dispatcher

Our associates celebrate lives. We celebrate our associates.

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

**JOB RESPONSIBILITIES**

**Dispatching/Paperwork**

* Provides consistent support by dispatching resources to meet the needs of client families
* Receives first call information and initiates the resources required for dispatch
* Processes removal paperwork
* Assists with recording keeping of embalming documentation as required
* Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

* Removals
* Visitations
* Transfers of casketed decedent and/or remains to final dispositions
* Decedent memorial services

**Scheduling**

* Schedules activities for both the internal staff as well as market locations
* Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

* Removals
* Visitations
* Transfers of casketed decedent and/or remains to final dispositions
+ Decedent memorial services

* Maintains in-house scheduling of location resources
* Schedules sufficient resources to meet market commitments

**Customer Service**

* Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
* Builds and maintains strong relationships by promoting a team atmosphere
* Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
* Leads by example while staying engaged and supportive of company initiatives

**Manage Inventory (Location specific)**

* Takes and places orders for necessary supplies
* Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
* Order additional general supplies at the direction of the location management.
* Performs other duties as directed by management

**MINIMUM REQUIREMENTS**

**Education**

* High school diploma or GED equivalent

**Licenses**

* Current valid driver’s license may be required

**Experience**

* Minimum of six (6) months scheduling or logistics experience

**Knowledge, Skills and Abilities**

* Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
* Ability to resolve issues in accordance with company goals and objectives
* Excellent communication skills and interpersonal skills
* Ability to prioritize and organize effectively with a keen sense to detail
* Ability to work in a fast paced, high pressure environment
* Ability to multi-task using multiple software programs simultaneously
* Ability to communicate with associates, customers, supplies in person or by phone
* Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
* Good driving record

Postal Code: 28208Category (Portal Searching): OperationsJob Location: US-NC - Charlotte