Family Services Advisor

Job Summary

We are seeking a compassionate and service-focused Family Services Advisor for a direct hire opportunity in Los Angeles, CA. This role supports families as they make cemetery and mortuary arrangements before or at the time of need, providing guidance, information, and care during important and often sensitive decisions.

This is a meaningful opportunity for a professional who combines consultative sales ability with exceptional empathy, professionalism, and attention to detail. The work environment values integrity, diversity, respect, collaboration, quality, and kindness, with a strong emphasis on supportive teamwork and high standards of service. Qualified applicants are welcome regardless of religion, faith, or religious affiliation.

The ideal candidate will be comfortable working one on one with families, managing sensitive conversations, coordinating details across departments, and ensuring each family receives a thoughtful and respectful experience.

Key Responsibilities

* Provide callers, visitors, and families with clear information regarding available cemetery and mortuary planning options.
* Meet with families to understand their needs and guide them through pre-need and time-of-need arrangements with empathy and professionalism.
* Collaborate with internal departments to prepare for family meetings and ensure all service details are handled accurately.
* Conduct contract and document research, support memorial marker planning, and complete aftercare follow-up.
* Enter, update, and track family inquiries, leads, and service details in CRM software through completion.
* Maintain confidentiality, accuracy, and a high level of service while managing multiple priorities in a sensitive environment.

Compensation and Benefits

* Salary: $79,996 per year.
* Job Type: Direct hire.
* Schedule: Must be able to work Saturdays and Sundays according to the rotation schedule.
* Life insurance license support: Company will pay for the selected candidate to obtain a required life insurance license.

Equal Opportunity Employer / Disabled / Protected Veterans


The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf


The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf


For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.


We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.


AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf


We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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