Family Services Coordinator

This is responsible professional work of more than average difficulty assisting families in the preparation of cemetery arrangements through the selection and purchase of cemetery property, merchandise, services and arrangements. An employee in this class is responsible for performing a wide variety of duties relative to planning and coordinating contract administration of internment/burial activities; The Family Service Coordinator serves as a direct contact for client families during and after and the internment/burial services. The employee exercises considerable initiative and independent judgment in the performance of duties. Work is reviewed through observation, conferences with the employee, and by evaluation of feedback of performance and work product. **This is a classified position covered by the Personnel Rules.** **This is a Management Category IV position which includes five (5\) additional Management Vacation Days and a Vehicle Allowance of $120/month.** **ESSENTIAL JOB FUNCTIONS** --------------------------- *Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.* * Completes documents required in connection with pre\-internment procedures; and providing information to families regarding cemetery policies, procedures, Florida Statutes, available product lines and services, location and costs * Meets with client families at the time of need or on a pre\-arranged basis to ensure that they are presented with all options pertaining to internment, cemetery property and related merchandise, arrangements and services * Provides “on\-call” and weekend duty as scheduled and required. * Assist families and walk\-in customers in the design and sale of memorials, monuments, private estates and benches * Provides cemetery tours and guides families that visit the cemetery to lot locations * Complete required documents, ensures proper internment verification process, and conducts blind checks in compliance with all relevant state and industry regulations and in accordance with the City’s policies and procedures * Adheres to pricing structures, completes all paperwork accurately and timely, and submits payments to the business office within required deadlines. * Maintains positive and proactive communication with all external customers, team members, City Departments and Federal and State agencies to ensure a smooth service process for the family * Schedules and conducts aftercare appointments to ensure client family satisfaction. * Complies with all procedures when dealing with families including handling complaints, completing post\-internment service activities and performing other duties necessary to ensure quality service levels. * Plans, markets, and directs business opportunities with industry representatives to encourage businesses at the cemeteries, and the retention and/or expansion of business. * Participates in the development of policies and procedures relating to applicable City and State requirements. * Protects confidentiality of client family information, including names and addresses of client families and other related information in compliance with The Freedom of Information and Protection of Privacy Act (FIPPA) * Attends services and visitations for client families to foster relationships, ensures excellent service and develops potential referrals. * Makes presentations at the business location, client family homes and at public community events highlighting property, merchandise, services on an at\-need basis and the benefits of pre\-arranging property * Generates reports pertaining to internment activities, burial trends and space availability of each cemetery location * Conducts research and stays abreast of industry trends. * Performs related work as required **JOB REQUIREMENTS, PREFERENCES \& WORK ENVIRONMENT** ----------------------------------------------------- **MINIMUM REQUIREMENTS:** * Bachelor’s Degree in Business or Public Administration, or related field. * At least three (3\) years of professional experience in cemetery or funeral home operations, contract administration, sales management or related field. * Additional qualifying experience may substitute on a year\-for\-year basis for the required education. * If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on\-line application. **As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.** **PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:** The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions **HOW TO APPLY \& SUPPLEMENTAL INFORMATION** -------------------------------------------- Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position. The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law. **For technical support with your application, contact** **GovernmentJobs.com** **from 9 am to 9 pm EST, Monday to Friday, at (855\) 524\-5627 or** **[email protected]****.** **The City of Fort Lauderdale offers a comprehensive benefits package to all regular full\-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short\-term disability insurance.** **Click** **here** **for an overview of employment information including our benefits package.**