Family Support Administrator

**Department:**
Family Support Team


**Reporting to:**
Operations Manager


**Salary:**
Starting at £27,000 pro rata, with an increase following successful completion of the probationary period


**Hours:**
One full time position and two part time positions (3–4 days per week)


If you’d like to apply for this role please complete the application form below.


**Key Role Outputs**

* To be an ambassador for the Coles Brand ensuring an impeccable service for our customers.
* To provide a warm, empathetic, approachable and serene experience for every single customer.
* To sustain a good working relationship with key partners in the delivery of our service to meet our customers’ expectations.
* To promote and drive the business forward.
* To assist and support our families the ‘Coles Way.’
* To coordinate Front of House operations in order to fulfil the overall service requirements.

**Essential Job Functions**

* To ensure that policies, systems and processes are followed according to the operations manual.
* To assist and participate in the delivery of front of house key functions, to include: customer enquiries, receiving of visitors and general administration.
* To collaborate with Funeral Directors and other key departments in the facilitation of funeral administration, to include: estimates, confirmations, funeral accounts, obituary notices, funeral stationery, processing of donations, flower orders etc.
* To follow up on and maximise on all new business opportunities to include: new funerals, pre-paid plans, memorial stones and after care products.
* To receive, process and properly record all financial transactions and customer data in a safe and secure manner.
* To ensure that the Funeral Home is always presented in the highest possible standard.
* Participate in out of hours viewing duties and telephone on call rota as required.
* To provide administration cover at all company locations.
* Any other duties that supervising manager deems necessary in order to meet the needs of the business.

**Essential Requirements For The Role**

* Empathetic and compassionate manner.
* Full discretion required due to the confidential and sensitive nature of the business.
* Immaculate personal presentation and hygiene.
* Good interpersonal skills.
* Excellent administrative and IT skills.
* Positive, respectful and approachable attitude.