Financial Counselor, Days, Full-time

Financial Counselor, Days, Full-time

Serves as a financial resource for patients by providing guidance on financial assistance programs, insurance coverage, and payment options. Assists patients in meeting financial obligations through counseling, application processing, and payment arrangements. Functions as an extension of the business office by supporting billing, collections, Medicaid enrollment, and financial clearance processes while ensuring confidentiality and excellent customer service.

**Key Responsibilities and Essential Functions**

**Good Faith Estimates & Financial Clearance (30%)**

* Process all Good Faith Estimate (GFE) requests from internal and external sources
* Prepare and distribute completed GFEs via email, fax, or mail
* Communicate cost estimates clearly to patients
* Contact patients after GFE delivery to provide counseling and payment options
* Support financial clearance prior to scheduling services
* Ensure compliance with applicable regulations and internal policies
* Maintain confidentiality of all patient financial information

**Financial Assistance Administration (30%)**

* Provide financial assistance applications and guidance to patients
* Collect and verify all required documentation prior to submission
* Process submitted and returned applications according to policy
* Generate approval, denial, and incomplete application letters
* Process financial assistance adjustments within the system
* Track and maintain financial assistance records and spreadsheets
* Generate and send expiration notices to patients
* Ensure all processes comply with confidentiality standards

**Payments, Collections, and Customer Service (20%)**

* Counsel patients regarding billing, balances, and payment options
* Collect and post patient payments (in-person, phone, and system-based)
* Establish and maintain payment plans and contracts
* Manage recurring payments and autopay systems
* Respond to billing inquiries and resolve patient concerns
* Handle inbound calls and walk-in customer service requests
* Maintain professionalism when addressing sensitive financial situations

**Medicaid & Kynector Services (10%)**

* Assist patients with Medicaid applications and eligibility follow-up
* Obtain and maintain Kynector certification and required state training
* Guide patients through the Kynect marketplace for insurance enrollment
* Assist uninsured/self-pay patients with coverage options
* Maintain communication with external agencies (e.g., community resources, DCBS)
* Track and report Medicaid enrollment activity
* Participate in required training and webinars

**Deposits and Financial Reconciliation (10%)**

* Collect point-of-service and post-service payments
* Prepare, balance, and reconcile daily deposits
* Maintain cash drawer accuracy and report discrepancies
* Complete required financial documentation and reporting
* Ensure secure handling of all financial transactions

**Minimum Education, Experience, Training, and Licensure**

**Minimum Education Required:**

* High School Diploma or GED

**Minimum Experience Required:**

* One (1) year of related experience in healthcare, billing, insurance, Kynector, Medical terminology, or customer service

**Licensure/Certification:**

* Kynector certification required post-hire (if applicable)

**Preferred Qualifications:**

* Experience in healthcare, insurance, or medical billing
* Knowledge of insurance processes and collections
* Familiarity with medical terminology

**Company Description**

Harrison Memorial Hospital (HMH), located in Cynthiana, Kentucky, is a 61-bed, independent, non-profit healthcare facility dedicated to providing high-quality medical services to our community since 1906. We are accredited by The Joint Commission and certified by Medicare and Medicaid, reflecting our commitment to excellence in patient care.

**A Growing Network of Care**

HMH is proud to offer comprehensive healthcare services through our diverse facilities and programs, including:

**Harrison Memorial Hospital** – A leading independent, not-for-profit hospital, providing cutting-edge medical care with a patient-centered approach.

**Rural Health Clinics (RHCs)** – Bringing quality primary care closer to our community, ensuring access to essential healthcare services in rural areas.

**EMS Office** – A highly trained Emergency Medical Services team, delivering rapid response and lifesaving care when it matters most.

**KidTown Daycare** – A trusted childcare facility dedicated to providing a safe, nurturing, and educational environment for our employees' families.

**Specialty Clinics** – Offering advanced specialty care, including cardiology, orthopedics, general surgery, and more, ensuring patients receive expert care close to home.

**Clinic Pharmacy** – Providing convenient, personalized pharmacy services, ensuring seamless medication management for our patients and community.

At HMH, we are committed to fostering a collaborative and supportive work environment where healthcare professionals can thrive and make a meaningful impact on the health and well-being of our community.
Join us at Harrison Memorial Hospital, where you can be part of a dedicated team delivering exceptional healthcare in a community-focused setting.