Full-Time Administrative Assistant

**Administrative Assistant – Funeral Home Operations** **Overview** We are seeking a compassionate, highly organized Full\-Time Administrative Assistant to support our Funeral Directors and Operations Team in serving families with professionalism, empathy, and attention to detail during at\-need funeral arrangements. This role plays a vital part in supporting day\-to\-day funeral home operations by assisting with case coordination, preparing documentation, communicating with families and vendors, and ensuring funeral directors have the administrative support needed to provide exceptional care and service. The ideal candidate will be detail\-oriented, dependable, and comfortable working in a fast\-paced environment where compassion, professionalism, and accuracy are essential. A minimum of 5 years of office or administrative experience, strong organizational skills, and the ability to handle sensitive conversations with care are important for success in this role. **Key Duties \& Responsibilities** **Family \& Client Support** * Serve as a professional and compassionate point of contact for families via phone, email, and in\-person interactions * Assist families with administrative paperwork and required documentation * Coordinate appointment scheduling for funeral directors and arrangement conferences * Communicate service details and logistical information to families as directed * Provide exceptional customer service while maintaining empathy and professionalism during difficult circumstances **Administrative \& Operational Support** * Prepare and process funeral service paperwork, authorizations, permits, and related documentation * Maintain accurate and confidential case files within funeral home management systems * Coordinate with cemeteries, crematories, churches, hospitals, hospice organizations, and other vendors/agencies * Assist funeral directors with service scheduling, obituary coordination, and administrative follow\-up * Answer phones and manage incoming inquiries in a professional and timely manner * Maintain calendars, scheduling, and internal communication between departments * Assist with office organization, records management, and daily operational tasks **Professional Standards** * Maintain strict confidentiality of all client and company information * Demonstrate empathy, discretion, professionalism, and strong interpersonal skills * Prioritize tasks effectively in a fast\-paced, service\-driven environment * Maintain a conservative, professional appearance at all times **Requirements** * Previous office or administrative experience required * Strong organizational and time management skills * Excellent written and verbal communication skills * Ability to handle confidential and sensitive information with discretion * Proficiency in Microsoft Office Suite \& Outlook * Comfortable working in a team\-oriented, service\-focused environment * Ability to multitask and remain composed in emotionally sensitive situations * Ability to work 40 hours per week, with Saturday rotations. **Opportunity** This Full\-Time Administrative Assistant position offers the opportunity to play a meaningful role in supporting families during one of the most important times in their lives. You will be an essential member of our professional team, helping funeral directors provide compassionate care, seamless service, and exceptional attention to detail to the families we serve. Job Type: Full\-time Pay: $15\.00 \- $20\.00 per hour Benefits: * 401(k) * Dental insurance * Employee assistance program * Paid time off Application Question(s): * Are you able to travel to Lewes, Delaware every day to work? * You are aware that office experience is required at a minimum? * You are aware that a strong proficiency with the use of Microsoft products such as Outlook, Excel, Word, Scanning, etc. are required for this position? Work Location: In person