Job Description
Our associates celebrate lives. We celebrate our associates.
Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.**JOB RESPONSIBILITIES**
* Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
* Confirms authorization to proceed with the service arrangements
* Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
* Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs
* In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre\-arrangements for next of kin
* Ensures potential pre\-need referrals are shared with Family Service Counselors
* Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
* Prepares and accurately completes documents and online entries related to services, cremations, maintenance
* Assists with general office duties including answering phones and preparing reports as necessary
* Assist with the maintenance of vehicles, the facility and property
* Receives caskets and other funeral home supplies as well as place into inventory
* Ensures refreshments are available (where allowed by law)
**MINIMUM REQUIREMENTS**
**Education**
* High School diploma or equivalent
**Experience**
* Minimum of 3 years related experience as a Funeral Assistant
**Licenses**
* Current state/province issued driver’s license with an acceptable driving record
**Knowledge, Skills and Abilities**
* Basic knowledge of religious and fraternal organizations customs
* Knowledge of computers and some software including MS Office Suite required
* High level of compassion and integrity
* Good communication skills
* Problem solving skills
* Ability to multi task and set priorities
* Detail oriented
\#SCI
Compensation:
Salary: $20\.00/hr.\- $23\.00/hr.
An individual’s pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.
Benefits:
Medical\*Dental\*Vision\*Flexible Spending Accounts (health care and dependent care)\*Health Savings Account with Company Contribution\*Sick Leave\*Short\-Term Disability\*Long\-Term Disability\*Life Insurance\*Voluntary Accidental Death or Dismemberment Insurance\*Dependent Life Insurance\*SCI 401(k) Retirement Savings Plan with Company match\*Employee Assistance Program
Postal Code: 92692
Category (Portal Searching): Operations
Job Location: US\-CA \- Mission Viejo
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