Funeral Assistant

Why Work for Whitley's Funeral Home? • At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual. • Work with leading experts in the funeral and cemetery profession. • Financial assistant programs encouraging employees through education and development in industry related subjects. • Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well‑being and help navigate life's challenges. • Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match. • Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team. • Employee Discounts on services, merchandise, and property to help our team members in their time of need. Culture • We value honesty, courage, integrity, ethical behavior and the development of personal growth. • We are rooted in the communities to provide a personal touch to every family we serve. • We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families. Summary/Objective This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. Essential Functions • Ensures that the client families and/or other persons entering the office receives the information or assistance that they require. • Assists the Team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service. • Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services. • Responsible for assisting client families in and out of limousine with special emphasis and attention provided to the handicapped and elderly. • Assists in funeral services and visitation including greeting visitors, coordinating pallbearers and parking. • Other duties as assigned. Competencies • Communication Proficiency. • Teamwork Orientation. • Detail Orientation. • Thoroughness. • Customer Service Orientation. • Time Management. Required Education, Experience, Certifications And Licensure • Four‑year degree or equivalent combination of education and experience preferred. • Minimum of 1‑year experience in client relations or related field. • Valid state issued driver's license in good standing and acceptable driving record. Additional Eligibility Qualifications • Attend and perform work in a professional and courteous manner in accordance with the employer's requirements. • Demonstrated willingness to participate in growing market share through community involvement. • Able to read, write and speak English fluently. Bilingual is a plus. • Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families. • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. • Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise. • Maintains a positive attitude and working environment through organization and communication. • Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment. Supervisory Responsibility This position has no direct supervisory responsibilities. Physical Demands and Work Environment • The duties associated with this position are generally performed in an indoor office setting. • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. • Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi‑line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle. • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds. • This position may also require reaching, pushing, and pulling. • This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low. • Overtime is sometimes necessary or required. Travel • This position may require up to 10 percent out of area and overnight travel. • Travel is primarily local occurring during the business day only. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr