Funeral Director Apprentice

Our associates celebrate lives. We celebrate our associates.

Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.

**JOB RESPONSIBILITIES**

* Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
* Learns to negotiate and create acceptable funeral contracts
* Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies.
* Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.

* Confirms authorization to proceed with the service arrangements
* Verifies identification of the deceased and authorization for embalming

* Learns how to arrange for the interment or cremation of human remains
* Adheres to all company and regulatory requirements
* Cares for the deceased in a respectful manner while performing a variety of tasks which may include:
+ Removals and transfers
+ Lifting of deceased human remains
+ Dressing and casketing
+ Coordinating and assisting with funeral service and visitation
+ Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
+ Setting of chairs and the removal, proper care and storage of these items
+ Removals and transfers
* Assists with funeral services by:
+ Coordinating the parking of cars
+ Ushering
+ Driving funeral vehicles
+ Assisting at chapel and church services
+ Assisting at the cemetery
+ Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
+ Setting up chairs and the removing, properly caring for and storing of these items
+ Participating at special functions
* Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:
+ Documentation
+ Stationery
+ Information on insurance, health benefits and pension,
+ Pre-arrangements for next of kin

* Ensures potential pre-need referrals are shared with Family Service Counselors
* Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
* Assists with general office duties such as preparing reports as needed
* Assists with the maintenance of vehicles, the facility and property
* Receives caskets and other funeral home supplies as well as place into inventory
* Ensures refreshments are available (where allowed by law)
* Performs other duties as assigned

**MINIMUM Requirements**

**Education**

* High School diploma or general equivalency degree (or diploma)
* Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.

**Experience**

* Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery

**Certification/Licenses**

* Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board
* Valid driver’s license

**Knowledge, Skills and Abilities**

* Knowledge of computers and some software including MS Office products required
* High level of compassion and integrity
* Good communication skills
* Problem solving skills
* Ability to multi task and set priorities

**Work CONDITIONS**

**Work Environment**
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* Work indoors and outdoors during all seasons and weather conditions
* Limited amount of local and/or multiple location traveling required
* Professional Dress is required when in contact with families.

**Work Postures**
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* Frequent, continuous periods of time standing, up 6 hours per day
* Sitting continuously for many hours per day, up to 6 hours per day
* Climbing stairs to access buildings frequently

**Physical Demands**
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* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

**Work Hours**
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* Working beyond “standard” hours as the need arises
* Travel up to 25%

Postal Code: 49424Category (Portal Searching): OperationsJob Location: US-MI - Holland