Funeral Director

Funeral Director / Crematory Operator / Removal Technician

**Location:** Mentor, OH 44060 (in person) **Job Type:** Full\-time, 8 hour work day, 5 days a week, plus rotating after\-hours on\-call

About the Role

This is a combined role covering the full arc of care: answering the first call, bringing the loved one into our care, meeting with the family, conducting the cremation, and returning the cremated remains. Licensed funeral directors will handle arrangements and service direction. Applicants who are not yet licensed will focus on the crematory and removal duties while working toward licensure.

Before applying, you should know that you will be working around and near somebody's deceased loved one throughout your daily work.

Licensed Funeral Director Responsibilities

*(For applicants holding a current Ohio funeral director license, or those who obtain one during employment.)*

* Conducting arrangement conferences with families, at\-need and preneed, and presenting options with patience and clarity
* Complying with the FTC Funeral Rule, including timely presentation of the General Price List, Casket Price List, Outer Burial Container Price List, and a written itemized Statement of Funeral Goods and Services Selected
* Preparing, filing, and obtaining death certificates, burial transit permits, cremation permits, and coroner or medical examiner releases
* Securing the signatures and authorizations required by Ohio law before any cremation or disposition
* Directing visitations, funeral services, memorial services, and graveside committals
* Coordinating with clergy, cemeteries, churches, veterans organizations, florists, monument dealers, third\-party crematories, and outside funeral homes
* Preparing obituaries and submitting death notices to newspapers and online platforms
* Filing Social Security, VA, and insurance assignment paperwork on behalf of families
* Assisting with preneed contracts and the recordkeeping and quarterly reporting required by the Ohio Board of Embalmers and Funeral Directors
* Aftercare follow\-up with families, including return of cremated remains, permanent containers, keepsakes, and documentation
* Maintaining an active Ohio license in good standing, including all continuing education requirements
* Embalming and preparation room duties for candidates who also hold a current Ohio embalmer license

Crematory Operator Responsibilities

A Crematory Operator is an individual who performs the duties leading up to the cremation, performs the act of cremation (operation of the equipment), and performs the duties completing the cremation process (recovery of remains from the cremation chamber, processing or pulverization, and transfer of cremains to a temporary container or urn).

The following duties fall within the scope of practice for a Crematory Operator Permit holder:

* Attending a seminar to obtain your Crematory Operator License
* Tracking the deceased once they are in our care through our custom built platform
* Identifying, fingerprinting, and preparing the loved one for storage
* Completing the cremation log document prior to cremation
* Storage after arrival of the case following removal or transfer
* Review of paperwork (three documents are needed before the cremation process: removal/transfer documents, cremation authorization form, and identification)
* Preparing a loved one for a final goodbye
* Cremation
* Recovery of cremated remains from the cremation chamber
* Routine operator\-level maintenance, cleaning, and log\-keeping for the retort

Removal and Transfer Responsibilities

We transport the recently deceased from homes, hospitals, or other facilities to the funeral home or medical examiner on behalf of funeral directors or coroners. Removal technicians are responsible for the care, removal, and transportation of human remains according to law and company standards.

* Performs removals of the deceased from a hospital, nursing home, or residence, then transports to our Personal Care Center, mortuary, or funeral home
* Ensures the removal vehicle and other equipment is clean inside and out and properly maintained
* Maintains a valid Ohio driver's license and a clean driving record
* Maintains a professional appearance and wears appropriate attire (as per employer policy)
* Interacts courteously and respectfully with the families of the deceased

After\-Hours and Overnight Phone Coverage

Families do not call only during business hours, and how that call is answered often decides whether a family chooses us. This position includes a rotating on\-call schedule for nights, weekends, and holidays.

* Answering the after\-hours line promptly and professionally, including overnight calls
* Taking complete and accurate first call information: name of the deceased, place of death, time of death, next of kin and callback number, attending physician or hospice, coroner involvement, presence of a pacemaker or implantable device, and any preneed arrangements on file
* Determining whether an immediate removal is required and either dispatching or performing it
* Notifying the on\-call director and documenting every call in our system before the end of the shift
* Fielding calls from hospices, nursing facilities, hospitals, coroners, and law enforcement
* Speaking with families in acute grief with composure, discretion, and empathy at any hour

What We Are Looking For

Quality candidates must be hard\-working, polite, and able to work flexible on\-call hours. You must have reliable transportation and be in good physical condition.

* Heavy lifting required (ability to lift a minimum of 100 lbs)
* Comfort with technology, including our custom tracking platform, tablets, and Microsoft Word
* Strict adherence to confidentiality, social media, and ethics policies

Additional Duties

* Keeping and maintaining a clean and sanitized front and back of the building (vacuuming, dusting, and cleaning throughout the building)
* Obtaining death certificates from local vital statistics centers (using your own car, gas charges will be reimbursed)
* Shoveling the front walkway entrance and salting when applicable
* Salting the parking lot when applicable

Benefits

* 401(k)
* 401(k) matching
* Health insurance
* Dental insurance
* Vision insurance
* Life insurance
* Flexible schedule

Benefit conditions: a waiting period may apply, and only full\-time employees are eligible.

This Job Is

* Great for licensed funeral directors who want hands\-on crematory experience alongside arrangement work
* Great for aspiring funeral directors and those recently completing funeral apprenticeships
* Open to applicants who do not have a college diploma for the crematory operator and removal track

Schedule

* Monday to Friday, day shift preferred
* Rotating nights, weekends, and holidays on call
* On\-call phone coverage as scheduled

Application Questions

* Do you hold a current Ohio funeral director license, an Ohio embalmer license, both, or neither? If you hold a license, please provide your license number.
* Are you willing to participate in a rotating on\-call rotation that includes answering the after\-hours phone overnight, on weekends, and on holidays?
* Are you comfortable speaking with grieving families by phone in the middle of the night and gathering accurate first call information?
* Can you use Microsoft Word?
* The job requires you to not take any pictures on your personal phone of the facility or anyone's loved one. Are you able to abide by that?
* Are you comfortable around people who have passed on?
* If comfortable around people who have passed, are you comfortable taking the fingerprint of someone's loved one?
* Are you willing to attend a 4 hour class virtually or in person to become qualified and licensed as a crematory operator?
* Can you comply with strict social media and ethics policies?
* Are you capable of using a touchscreen iPhone or iPad?

Education

* Associate (preferred)
* Mortuary science degree (preferred for the funeral director track)

Experience

* Funeral industry: 1 year (preferred)
* Computer skills: 1 year (preferred)

License / Certification

* Driver's License (required)
* Ohio Funeral Director License (preferred, required for the funeral director track)
* Ohio Crematory Operator Permit (required within 90 days of hire, training provided)

Location

* Ability to commute: Mentor, OH 44060 (preferred)
* Ability to relocate: Mentor, OH 44060, relocate before starting work (required)
* Work Location: In person

Job Type: Full\-time

Pay: $65,000\.00 \- $100,000\.00 per year

Work Location: In person