Funeral Home Manager

Funeral Home Manager

We are seeking a hands-on manager to lead our funeral home, provide meaningful service to families, develop a strong team, and achieve financial and business growth goals.

**Candidates with funeral industry experience are preferred, especially those with an active Funeral Director license.** As a second option, we will consider experienced managers from other industries with strong leadership and customer service skills. Funeral industry training will be provided.

Key Responsibilities

* Deliver excellent, meaningful service to families by ensuring every arrangement and funeral service reflects their wishes, honors their loved one, and is carried out with care, accuracy, and professionalism.
* Lead, train, and support staff; set clear expectations, manage schedules and coverage, and coach employees to improve performance and service quality.
* Achieve the funeral home’s financial, growth, and profitability goals by increasing case volume and sales, managing expenses, and maintaining effective collections.
* Oversee daily operations, maintain clear communication with families, and resolve concerns promptly.
* Ensure compliance with company procedures, funeral documentation requirements, accurate timekeeping, and workplace safety.
* Support community relationships, preneed activities, and aftercare.
* Remain available on call during weekdays and every weekend.

Qualifications

* Funeral industry experience preferred.
* Active Funeral Director license preferred.
* Demonstrated experience supervising staff and managing operations.
* Strong communication, organization, problem-solving, and customer service skills.
* Bilingual in English and Spanish required.
* Comfortable using computer systems and reviewing financial and operational reports.
* Candidates without funeral industry experience or a Funeral Director license may be considered based on transferable management experience and willingness to complete required training.

Knowledge, Skills & Abilities:

* Detail oriented and adaptable to changes.
* Able to interpret and disseminate information appropriately.
* Computer literate and able to utilize multiple softwares/computer systems.
* Critical thinker, proactive, and be able to provide resolutions.
* Ability to assess and develop strategies.
* Effective communicator and possesses great interpersonal skills.
* Management/Leadership skills and adept to managing personnel.

Job Type: Full-time

Pay: $72,000.00 - $75,000.00 per year

Benefits:

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Vision insurance

Experience:

* Microsoft Office: 2 years (Required)
* Funeral: 2 years (Required)

License/Certification:

* Funeral Director License (Preferred)

Ability to Commute:

* Los Angeles, CA 90037 (Required)

Work Location: In person