Funeral Home Manager (Managing Partner)

**Managing Partner - Funeral Home Manager**

At
**Carriage Services**
, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry.
**Carriage Services**
is an equal opportunity employer.

**The Managing Partner is responsible for the overall leadership, management, and success of the funeral home.**
You will lead a high-performing team, oversee all aspects of funeral home operations, and ensure every family receives personalized, seamless, and memorable services.
**This role oversees daily operations, financial performance, staff development, regulatory compliance, and the delivery of exceptional service to every family entrusted to our care.**

**The ideal candidate is a servant leader who inspires others, foster new relationships within the community, builds a positive culture, and ensures every detail reflects the highest standards of professionalism and compassion.**

**Compensation**
: $75,000 + annually, plus performance incentives and bonus opportunities

**Job Type**
: Full-Time

**Location:**
Zanesville, Ohio

**Department:**
Funeral Home

**Key Responsibilities**

**Leadership & Team Development**

* Lead, mentor, and develop Funeral Directors, Embalmers, Funeral Assistants, and support staff.
* Foster a culture of teamwork, accountability, continuous improvement, and exceptional service.
* Recruit, coach, evaluate, and retain top talent.
* Create staff schedules that ensure operational excellence and outstanding family care.

**Family Experience**

* Meet with families to guide them through funeral, cremation, and memorial planning with empathy and professionalism.
* Clearly explain service options, merchandise, pricing, and available personalization opportunities.
* Ensure every family receives personalized attention and a consistently exceptional experience.
* Resolve concerns with compassion while maintaining the highest level of customer satisfaction.

**Operations**

* Oversee all aspects of funeral home operations.
* Coordinate with cemeteries, clergy, celebrants, musicians, florists, crematories, and other service partners.
* Ensure all services are executed with precision, dignity, and attention to detail.
* Maintain the facility, vehicles, equipment, and preparation areas to the highest standards.

**Compliance & Administration**

* Ensure compliance with all federal, state, and local laws governing funeral service.
* Oversee the preparation and timely completion of death certificates, permits, obituaries, contracts, and all required documentation.
* Maintain accurate records while protecting confidentiality and regulatory compliance.

**Financial & Business Leadership**

* Manage the funeral home's financial performance, including budgeting, expense management, and revenue growth.
* Monitor key performance indicators and identify opportunities for operational improvement.
* Support business development and community outreach initiatives that strengthen relationships and grow market presence.

**Qualifications**

* Licensed Funeral Director and Embalmer in accordance with state requirements.
* Minimum of five (5) years of progressive funeral service experience, including leadership or management responsibilities.
* Associate degree or higher in Mortuary Science or an equivalent accredited program.
* Demonstrated ability to lead teams, coach employees, and cultivate a positive workplace culture.
* Strong understanding of funeral service laws, regulations, and ethical standards.
* Exceptional communication, organizational, and interpersonal skills.
* Proven ability to manage multiple priorities while maintaining attention to detail.
* Proficiency with funeral home management software and Microsoft Office applications.

**Why Join Carriage Services?**

At Carriage Services, leadership is about more than managing operations it's about creating meaningful experiences for families and building an engaged, purpose-driven team. We invest in our people through professional development, leadership opportunities, and a culture that values innovation, integrity, and service excellence.

**Benefits**

* Competitive salary with performance-based bonus opportunities
* 401(k) with company match
* Medical, dental, and vision insurance
* Health Savings Account (HSA)
* Life insurance
* Employee Assistance Program
* Tuition reimbursement
* Professional development and leadership training
* Employee discounts
* Paid time off and holidays
* Career advancement opportunities