Funeral Home Receptionist - Multi Locations

We are seeking a Centralized Call Representative to support our Sarasota, FL Market. **Who You Are:** As a Centralized Call Representative, you will handle inbound and outbound phone calls in a funeral home environment, primarily assisting current and prospective customers. The primary goals are to communicate brand value proposition within their designated market, improve customer satisfaction, and ensure a higher call conversion rate. **What You Will Do**: * Answer inbound calls and place outbound calls for follow\-ups to existing and potential customers. Monday through Friday, between the hours of 8am to 6pm. * Match customers with the FPG brand and services that best meet their needs. * Provide clear, accurate, and helpful information to customer inquiries. * Follow established procedures and scripts to address customer concerns and inquiries. * Use company information systems to manage call routing, call volume, and scheduling of appointments. * Verify customer information for accuracy and completeness. * Process location/brand transfers and manage call forwarding tools. * Review after\-hours call logs, taking appropriate follow\-up actions as necessary. * Work independently on assignments and follow instructions for additional tasks as needed. * Communicate effectively with co\-workers, management, and customers to resolve issues and improve service delivery. **What You Excel At:** * **Problem Solving:** Identify and resolve issues in a timely manner, gathering and analyzing information skillfully to develop alternative solutions. * **Project Management:** Coordinate projects, manage team activities, and communicate progress, ensuring completion on time and within budget. * **Planning \& Organizing:** Prioritize tasks, set realistic goals, and plan work efficiently, using resources effectively. * **Innovation:** Display original thinking and creativity, meeting challenges resourcefully and generating ideas to improve work processes. * **Oral \& Written Communication:** Demonstrate clear, persuasive communication in both positive and negative situations, actively listening and responding appropriately. * **Attention to Detail:** Maintain high standards of accuracy, organization, and data entry in all tasks. **Requirements:** * High school diploma or equivalent required; associate degree preferred. * Minimum of 1 year of experience in a call center, customer service, or related field is highly preferred. * Bilingual abilities (English and another language) are preferred. * Excellent verbal and written communication skills. * Strong problem\-solving skills with the ability to handle challenging customer interactions. * Proficiency in data entry and experience with CRM or tracking software is preferred. * Ability to work independently and manage multiple tasks effectively. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * Availability to work flexible hours, including evenings, weekends, and holidays as needed. **Foundation Partners Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.** Shift: Full\-time Req Benefits: * **Meaningful Work:** Make a real difference by helping families navigate one of life's most challenging times with compassion and care. * **Competitive Pay and Benefits:** o Medical, dental, prescription, and vision insurance o Vacation, sick, and holiday pay o Wellness Rewards o 401k with company match o Company\-paid life insurance, long\-term disability, and short\-term disability * **Career Growth:** Take advantage of ongoing training and advancement opportunities within the funeral service industry. * **Supportive Culture:** Be part of a compassionate, mission\-driven team that values respect, empathy, and service. **Are you ready?** Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way. Foundation Partners Group is an equal opportunity employer. We are committed to fair employment practices and to fostering a workplace where every team member feels valued, supported, and treated with dignity and respect. Employment decisions are made in accordance with applicable federal, state, and local laws. Additional Details : Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments. Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations\-we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.