Funeral Homes Manager

Our associates celebrate lives. We celebrate our associates. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short\-term planning as well as achieving annual sales revenue and production targets, Profit \& Loss (P\&L) goals, developing a professional and effective staff, and exceeding client family expectations.**JOB RESPONSIBILITIES** **Financial Management** * Develop annual business plan * Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals * Accountable for monitoring and achieving annual financial goals * Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions * Approve expenditures and invoices including overtime **Operations** * Manage the day\-to\-day activities ensuring on\-time services; exceeding client family expectations * Remove barriers, encourage ideas, and identify improvements * Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability * Assure the location’s operating practices comply with applicable federal \& state regulations and Company policies * Responsible for establishing location goals and priorities * Develop, communicate, and monitor goals, priorities, processes and procedures * Manage frontline supervisor’s responsibilities, expectations, and accountabilities * Effectively present and communicate Company and Market strategies, values, and goals to location staff * Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements * Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements * Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture * Ensure all safety, quality control, and compliance standards are adhered **People Development** * Develop a strong, trusting, and reliable team * Understand team members career aspirations and provide assignments to develop skills and/or close gaps * Constructively address issues and provide tangible and appropriate feedback * Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover * Monitor training and licensing requirements ensuring staff is re\-trained/licensed prior to expiration * Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff * Establishes pay, recommends pay increases, special pays, and career advancements * Discipline staff as necessary; writes development plans to close behavior or skill gaps * Collaborates with Human Resources throughout discipline, development, and termination processes * Recommends and discusses terminations with Market Leadership **MINIMUM** **Requirements** **Education** * High School Diploma or equivalent required * At least twelve (12\) hours college courses in Finance \& Accounting strongly preferred * At least twelve (12\) hours college courses in Marketing or Business strongly preferred **Certification/License** * Requires applicable state Funeral Director Licensure * Technical schooling diploma Funeral Services/Mortuary Science preferred * Bachelor’s degree in Mortuary Science where required by state law **Experience** * At least nine (9\) years industry experience in applicable discipline with progressively increased responsibilities * At least four (4\) years’ experience managing people and effectively managing budgets and expense control required **Knowledge, Skills and Abilities** * Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired * Knowledgeable in Financial and Business acumen * Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers * Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint **Work CONDITIONS** **Work Environment** -------------------- * Work indoors and outdoors during all seasons and weather conditions * Care center personnel may have exposure to various chemicals and fluids * Cemetery personnel may have exposure to chemicals and equipment * Limited amount of local and/or multiple location traveling required * Professional Dress is required when in contact with families * Personal safety equipment/appropriate attire required for cemetery or crematory environment **Work Postures** ----------------- * Frequent, continuous periods of time standing, up 6 hours per day * Sitting continuously for many hours per day, up to 6 hours per day * Climbing stairs to access buildings frequently **Physical Demands** -------------------- * Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage * Ability to lift up to 50 lbs. to assist with moving bodies **Work Hours** -------------- * Working beyond “standard” hours as the need arises * Travel up to 25% Postal Code: 27896 Category (Portal Searching): Operations Job Location: US\-NC \- Wilson