General Manager

**Position Summary**
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The **general manager** is responsible for overseeing sales operations for designated memorial parks, driving pre-need and at-need sales, managing the sales team, and ensuring customer satisfaction. This role requires a **highly motivated sales professional** with leadership capabilities to develop and execute sales strategies, foster client relationships, and manage cemetery expenses, including labor and overtime costs. The Sales Manager is expected to work both **on-site and remotely** and must be able to adapt to a dynamic, client-focused environment.

The cemetery sales manager **reports directly to their designated executive regional manager**, and is required to obtain his/her **approval for all necessary authorizations**, including but not limited to **overtime, scheduling, and operational decisions**.

**Key Responsibilities**
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### **1. Sales & Revenue Generation**

* Drive **pre-need and at-need sales** of cemetery properties, merchandise, and services.
* Meet and exceed monthly and annual **sales goals and bonus targets**.
* Educate families on the value of **pre-planning cemetery arrangements** to ensure informed decision-making.
* Manage the complete **sales cycle**, from prospecting to closing, while maintaining accurate sales records.
* Ensure **pricing integrity** and adherence to all company policies and regulatory guidelines.

### **2. Customer Relations & Community Engagement**

* Build and maintain **long-term relationships** with families, funeral homes, and community organizations.
* Actively participate in **community outreach** programs to promote cemetery pre-planning services.
* Address and resolve **customer concerns or complaints** in a professional and compassionate manner.

### **3. Operational & Financial Management**

* Ensure all sales activities align with **budgetary goals and cost control measures**.
* Monitor and manage **overtime costs**, ensuring approval from your **supervisor** for any overtime hours.
* Maintain accurate **sales records, contracts, and customer agreements** in compliance with company policies; retain client information in confidence and preserve privacy of sensitive client financial account information.
* Regularly assess sales trends and develop strategies to **enhance revenue and operational efficiency**.
* Oversee and manage operational tasks for the location.

### **4. Compliance & Timekeeping**

* Adhere to all **company policies, state laws, and federal regulations**, including **FLSA requirements**.
* Accurately **clock in and out** for all work hours, ensuring full compliance with timekeeping policies.
* Work only during **approved hours**, securing pre-approval for any personal or direct report **overtime requests**.
* Ensure that all transactions and customer interactions are **documented properly** and meet regulatory federal and state requirements.

**Qualifications & Requirements**
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**Minimum Requirements:**

* Proven **sales experience** in a quota-driven environment.
* Strong **leadership and mentoring abilities**.
* Excellent **customer service and communication skills**.
* Ability to work with **grieving families** in a **compassionate, empathetic, and professional** manner.
* Proficiency in **CRM systems, contracts, and sales reporting**.
* Must have a **valid driver’s license** and reliable transportation.
* Experience with Google Workspace and/or Microsoft Office programs.
* Ability to navigate email and to create and manage documents.

**Preferred but Not Required:**

* Experience in **cemetery, funeral, or pre-need sales**.
* Prior experience **managing a sales team**.

**Work Schedule & Expectations**
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* This is a **full-time position (40 hours per week)**.
* **Effectively manage your schedule and the schedules of your direct reports** to avoid unnecessary overtime.
* **All work-related activities must be logged by clocking in/out for all work hours.**
* **Unauthorized overtime is not permitted and could result in disciplinary action, up to and including termination.**