Hospice Care Coordination Nurse (RN)

**Hospice Care Coordination Nurse (RN)**

**Clinical Communication**

* Answer and appropriately triage all incoming clinical calls promptly during assigned business hours.
* Ensure urgent patient concerns are communicated to the appropriate clinician immediately.
* Maintain timely follow-up on unresolved clinical issues until they are resolved.
* Demonstrate professional, compassionate communication with patients, families, referral partners, and team members.

**HomeCare HomeBase Workflow**

* Maintain assigned HomeCare HomeBase workflows daily.
* Monitor and assist clinicians with outstanding tasks, physician orders, and documentation.
* Escalate overdue clinical items to leadership when appropriate.
* Support timely completion of workflow items to promote regulatory compliance.

**Interdisciplinary Team (IDT)**

* Ensure IDT meeting preparation is completed before each scheduled meeting.
* Verify patient documentation is current and available for IDT discussion.
* Document and communicate action items following IDT meetings.
* **Assist leadership with follow-up to ensure care plan updates are completed on time.**

**Administrative On-Call**

* Serve as Administrator On-Call according to assigned schedule, including weekdays, weekends, and holidays as needed.
* Respond to after-hours administrative concerns in a timely and professional manner.
* Document significant after-hours events and communicate appropriate follow-up to leadership.
* Support staff in resolving operational and clinical concerns while maintaining continuity of patient care.

**Scheduling & Staffing Support**

* Assist with scheduling coverage to maintain ordered visit frequencies.
* Help coordinate staffing solutions for call-ins, schedule changes, and urgent patient needs.
* Communicate scheduling concerns proactively to leadership.

**Education & Staff Development**

* Assist with orientation of new clinical employees.
* Provide ongoing education related to hospice regulations, documentation, workflows, and company expectations.
* Participate in annual competencies and skills validation.
* Serve as a clinical resource and mentor to team members.

**Quality & Compliance**

* Participate in monthly chart audits and quality improvement initiatives.
* Assist with survey readiness activities.
* Promote compliance with CMS Conditions of Participation, state regulations, accreditation standards, and JOL policies.
* Support timely completion of physician orders, incident reporting, and required documentation.

**Clinical Operations**

* Ensure hospice supplies and equipment requests are processed accurately and timely.
* Assist with admissions, transfers, discharges, and other clinical coordination activities as needed.
* Collaborate with leadership to improve workflows and operational efficiency.

**Professionalism & Leadership**

* Demonstrate JOL’s core values through teamwork, accountability, integrity, compassion, and service excellence.
* Maintain positive relationships with patients, families, referral sources, and interdisciplinary team members.
* Support a culture of collaboration, continuous improvement, and patient-centered care.
* Exhibit flexibility by assisting with additional clinical and operational responsibilities as assigned.

**Performance Goals**

* Maintain excellent responsiveness to patients, families, and staff.
* Support timely completion of all assigned HomeCare HomeBase workflows.
* Contribute to successful, organized, and compliant IDT meetings.
* Help maintain survey readiness at all times.
* Foster strong teamwork and communication across all departments.
* Promote high patient and family satisfaction through exceptional service and timely coordination of care.
* Support branch clinical quality, operational efficiency, and regulatory compliance while keeping the organization’s mission of **Patients First** at the center of every decision.

### **Qualifications**

* Current unrestricted Registered Nurse (RN) license in the state of practice or in a compact state.
* Graduate of an accredited school of nursing; **BSN preferred**.
* Minimum of **2–3 years of nursing experience**, with at least **one year in hospice, home health, palliative care, or case management preferred**.
* Knowledge of hospice philosophy, end-of-life care, symptom management, and interdisciplinary care planning.
* Demonstrated understanding of **CMS Conditions of Participation**, state hospice regulations, and accreditation standards.
* Strong clinical assessment, critical-thinking, and care-coordination skills.
* Ability to effectively prioritize multiple patient needs in a fast-paced environment.
* Excellent verbal and written communication skills with the ability to collaborate across interdisciplinary teams.
* Experience coordinating care with physicians, advanced practice providers, nursing staff, social workers, chaplains, and community resources.
* Proficient in electronic medical records (EMR/EHR) and Microsoft Office applications.
* Ability to educate patients, families, and staff regarding hospice services, disease progression, and care planning.
* Strong organizational skills with attention to detail and accurate documentation.
* Ability to maintain confidentiality and exercise sound professional judgment.
* Current CPR certification (if required by the organization).
* Valid driver's license, reliable transportation, and proof of automobile insurance.