Hospice Office Coordinator

**Overview**
**Expand Access. Build Partnerships. Transform Care.**
The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.


**Essential Functions Of The Position**

* Maintain and close medical records per policy.
* Review records to ensure compliance with documentation standards.
* Identify and obtain missing chart information, including physician signatures and other required documentation.
* Manage appropriate release of information, including obtaining authorizations and distributing copies.
* Collaborate with clinical staff to support timely admissions.
* Conduct medical record audits as requested.
* Purge closed cases, prepare records for archival, and maintain the master patient index.
* Participate in hospice quality assessment and performance improvement programs.
* Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
* Support branch leader with new hire orientation and onboarding.
* Serve as a resource connecting staff to IT, HR, and Compliance as needed.
* Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
* Coordinate interdisciplinary team meetings and manage care coordination communication.
* Provide administrative support including answering phones, ordering supplies, and data entry.
* Process accounts payable and route invoices as needed.
* Complete annual compliance training and attend in-services as required.
* Perform other duties as assigned.

**About You**
**Education**

* High school diploma required.

**Experience**

* Minimum of three years of experience in the healthcare industry.
* Strong preference for medical records experience.

**Skills & Qualifications**

* Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).
* Strong organizational, record keeping, filing, typing, and time management skills.
* Excellent oral and written communication skills.
* Ability to adapt to changing tasks with flexibility and professionalism.
* Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.
* Demonstrated maturity, cooperation, and tact in the workplace.

**We Offer**
**Benefits For All Associates (Full-Time, Part-Time & Per Diem)**

* Competitive Pay
* 401(k) with Company Match
* Career Advancement Opportunities
* National & Local Recognition Programs
* Teammate Assistance Fund

**Additional Full-Time Benefits**

* Medical, Dental, Vision Insurance
* Mileage Reimbursement or Fleet Vehicle Program
* Generous Paid Time Off + 7 Paid Holidays
* Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
* Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
* Free Continuing Education Units (CEUs)
* Company-paid Life & Long-Term Disability Insurance
* Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

**Apply Today – Help Us Transform Care Together.**
**Legalese**

* This is a safety-sensitive position
* Employee must meet minimum requirements to be eligible for benefits
* Where applicable, employee must meet state specific requirements
* We are proud to be an EEO employer
* We maintain a drug-free workplace

ReqID: 2026-144214


Category: Branch Admin and Clerical


Position Type: Full-Time


Company: Gentiva Hospice