HUMAN RESOURCES BEREAVEMENT LIAISON

**POSITION OVERVIEW**
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**Applications accepted from: City of Houston HR department benefits division only**

**Division:** **BeWell Division**

**Reporting Location: 611 Walker**

**Workdays \& Hours: Monday \- Friday 8am \- 5pm \***

* SUBJECT TO CHANGE

**DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS**

GENERAL SUMMARY: Serves as a liaison for employees, retirees, and/or surviving family members during their time of bereavement by providing support, information and coordination of services and benefits.

**Responsibilities:**

* Facilitates information and serves as a liaison to employees, retirees, and/or surviving family members regarding the final paycheck process, benefits information (i.e., life insurance, workers’ compensation, health, dental, vision, etc.), and referral services (i.e., EAP, pension, deferred compensation, etc.).
* Facilitates the completion and processing of necessary documents associated with the final paycheck, workers’ compensation, life insurance, and other related benefits.
* Provides on\-call, 24\-hour resource information, as needed.
* Develops and maintains records and systems to track activities, disseminate information, and monitor referrals, transactions, requests, and concerns.
* Investigates and resolves special problems encountered by employees, retirees, and/or surviving family members related to the final paycheck process and City benefits, including life insurance and workers’ compensation.
* Networks and coordinates with representatives from payroll, benefits, EAP, legal, deferred compensation, pension, and/or social services regarding services and benefits available to beneficiaries and/or family members.
* Creates, updates, and revises documents, handouts, and informational packets to ensure accurate and current information is provided.
* Coordinates grief counseling sessions with EAP in response to crisis events.

**WORKING CONDITIONS**

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.
**MINIMUM REQUIREMENTS**
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**EDUCATION REQUIREMENTS**

Requires a Bachelor's degree in Human Resources, Psychology, Sociology, Business Administration, Liberal Arts, or a related field.

**EXPERIENCE REQUIREMENTS**

Four years of professional administrative or customer service experience are required.

Professional administrative, human resources, or combination of experience may be substituted for the above education requirement on a year\-for\-year basis.

**LICENSE REQUIREMENTS**

None

**PREFERENCES**
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Preference will be given to candidates who are a Certified Grief Educator.

***\*\*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1\-6\.\*\****
**GENERAL INFORMATION**
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**SELECTION/SKILLS TESTS REQUIRED**None

**SAFETY****IMPACT****POSITIO****N**No

**SALARY INFORMATION**
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

**PAY GRADE** **24**

**APPLICATION PROCEDURES**

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log\-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832\) 393\-7238\.

All new and rehires must pass a pre\-employment drug test and are subject to a physical examination and verification of information.

If you need login assistance or technical support call 855\-524\-5627\.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

If you need special services or accommodations, call (832\) 393\-7238\.

**EOE Equal Opportunity Employer**

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Employer
City of Houston
Address
*901 Bagby St*

*Houston, Texas, 77002*
Website
https://www.houstontx.gov/