Inside Sales / Family Service Counselor

**Join the Largest Provider of Funeral, Cremation, and Cemetery Services in North America** At Maryland National Memorial Cemetery, we serve families during some of the most important and emotional moments of their lives. As part of Dignity Memorial® and Service Corporation International (SCI), we offer the stability of an essential, recession\-resistant industry with real opportunities for long\-term career growth. We are seeking a driven, compassionate, and coachable **Inside Sales / Family Service Counselor** to join our on\-site team. This role is ideal for someone who is technologically confident, solutions\-oriented, and comfortable having meaningful conversations that truly impact families. This is not traditional sales—it is consultative, relationship\-driven, and centered around helping families prepare, protect, and plan for the future. **What You’ll Do** As a Family Service Counselor, you will be responsible for building relationships with families, guiding them through cemetery and pre\-planning options, and helping them make informed decisions with care and professionalism. **You will:** * Manage inbound and outbound communication through calls, texts, emails, and follow\-up appointments * Meet and exceed daily activity expectations of 80\+ outbound touchpoints per day (calls, texts, emails) * Utilize Salesforce CRM to manage leads, pipeline activity, and follow\-up opportunities * Work both company\-provided leads and self\-generated opportunities to build your own book of business * Conduct meaningful conversations with families during emotionally sensitive times * Assist families with pre\-planning cemetery property, memorialization, and related services * Perform administrative duties as needed to support daily operations and client service * Maintain strong follow\-up discipline and consistent pipeline management * Work closely with leadership through ongoing coaching, training, and performance development **What We’re Looking For** **We are looking for someone who is:** * Comfortable working in the death care industry and supporting families on some of the hardest days of their lives * Technologically adept and confident using CRM systems, texting platforms, email, and digital communication tools * Solutions\-oriented and able to think critically under pressure * Comfortable having difficult but necessary conversations with empathy and professionalism * Self\-motivated, competitive, and driven to exceed goals—not just meet minimum expectations * Coachable and open to feedback, training, and personal growth * Organized, disciplined, and capable of balancing sales activity with administrative responsibilities * Professional, dependable, and committed to high standards of service **Why This Opportunity Stands Out** * Career growth within the largest death care provider in North America * Recession\-resistant industry with long\-term stability * Strong earning potential through performance\-based compensation * On\-site leadership, mentorship, and advancement opportunities * Access to an established brand families trust: Dignity Memorial® * The opportunity to make a real difference in people’s lives every day **Preferred Qualifications** * Sales experience (inside sales, consultative sales, B2C, or service\-based industries preferred) * Experience using Salesforce or similar CRM platforms * Strong communication and follow\-up skills * Ability to work on\-site full\-time * Funeral, cemetery, financial services, real estate, or high\-trust sales experience is a plus, but not required **The Reality of This Role** This position is rewarding, but it is not easy. It requires emotional intelligence, discipline, consistency, and the ability to perform in an environment where conversations matter. Families rely on us to help them make important decisions, often during difficult times. If you are looking for a meaningful career with stability, growth, and purpose, and you are willing to work hard for it, we would love to meet you. Pay: $52,914\.27 \- $92,000\.00 per year Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Paid training * Tuition reimbursement Work Location: In person