Manager of Cemetery Services

This position requires a results-oriented strategist who will work to oversee the administrative and service operations of the Cemetery. This position acts as a key leader who manages a team of office professionals while maintaining critical, proactive communication with field supervisors, financial directors, and external partners.

**Responsibilities:**

Strategic Sales & Financial Oversight:

●     Analyze current pricing structures and market trends to make data-driven recommendations and revenue projections.

●     Oversee customer sales, burial space selections (graves, crypts, niches), and the subsequent deed preparation and interment processing.

●     Supervise customer payment processing, payment request vouchers, and payroll Administration.

●     Establish and track key performance indicators (KPIs) for the office team to ensure operational and sales targets are met.

Operational Leadership & Team Management:

●     Direct, mentor, and manage a team of office personnel, ensuring optimized weekday and weekend scheduling and high-performance standards.

●     Evaluate individual and team performance, initiating improvement strategies when necessary.

●     Master and manage the complexities of cemetery-specific workflows, including MIS software updates, monument applications, affidavits, and genealogies.

●     Oversee the scheduling of interments and transfers, ensuring seamless coordination between the office and field crews.

●     Maintain a full transparency relationship with the Executive Director; proactively identify challenges, propose solutions, and share operational updates without prompting.

Mission & Relationship Management:

●     Ensure all deceased persons are given a dignified burial, responding with unwavering respect and compassion to bereaved families.

●     Build and maintain high-level relationships with funeral directors, pastors, deacons, monument dealers, and industry influencers.

●     Investigate and resolve complex customer service issues with a focus on empathy and institutional reputation.

**Education, Experience, and Skills:**

●     3 plus years of experience in the technical, cultural, and logistical nuances of the cemetery business.

●     College Degree in Business Administration preferred.

●     Minimum of 5 years of management experience, specifically supervising teams and high-volume operations and sales management, including the ability to analyze margins, project future sales, and drive growth.

●     Exceptional verbal and written communication skills; proactively keeps leadership informed and anticipates their information needs.

●     Advanced skills in Microsoft Office (specifically Excel for data analysis) and the ability to learn specialized cemetery software (MIS).

●     Knowledge of burial regulations and documentation (Preferred).

●     Sales experience required.

●     Compassion, empathy, and Cultural sensitivity.

●     Professional communication, Organization and record accuracy.

**Work Schedule:**

●     Monday through Friday from 9 AM to 4:30 PM (In Person)

●     One Saturday per month from 9:00 AM to 2 PM (in Person)

**Compensation:**

Salary up to 125k per year plus an excellent benefits package