Medical Assistant (MA) - Columbia, SC

**Job Summary**
We are seeking a dedicated and energetic Patient Care Secretary to provide administrative, clerical, and scheduling support for the interdisciplinary team to ensure timely, compassionate, and coordinated end-of-life care. This role is responsible for managing patient visit schedules, supporting admissions and recertifications, maintaining accurate documentation, and serving as a communication liaison between patients, families, and clinical staff. The ideal candidate demonstrates strong organizational skills, emotional intelligence, discretion, and sensitivity to the needs of terminally ill patients and their families.

**Duties and Responsibilities**

* Schedule and coordinate patient visits for RNs, LPNs, hospice aides, social workers, chaplains, bereavement staff, and other interdisciplinary team members
* Ensure visit frequency compliance in accordance with physician orders and hospice care plans
* Adjust schedules daily to accommodate admissions, discharges, transfers, changes in patient condition, and staffing availability
* Coordinate same-day or urgent visits as needed
* Confirm appointments with patients and caregivers
* Track visit completion and follow up on missed or rescheduled visits
* Assist with on-call schedules, weekend coverage, and holiday rotations
* Maintain accurate scheduling documentation in the Electronic Medical Record (EMR) system

**Administrative & Clinical Support**

* Support intake and admissions process, including initial visit scheduling, requesting and uploading records
* Process physician orders, certifications, recertifications, and other hospice documentation
* Maintain patient records in compliance with regulatory standards
* Prepare IDT (Interdisciplinary Team) meeting reports and documentation
* Assist with productivity tracking and visit verification
* Assist in clinical audits and reviews
* Answer and triage incoming calls from patients, families, facilities, and referral sources
* Maintain strict confidentiality in accordance with HIPAA regulations

**Communication & Customer Service**

* Serve as a liaison between patients, families, facilities, and hospice staff
* Communicate schedule changes promptly and professionally
* Provide compassionate, courteous support to individuals experiencing end-of-life situations

**Required Qualifications**

* High school diploma or equivalent required; Associate’s degree preferred
* Minimum 1–2 years of healthcare administrative or scheduling experience
* Hospice or home health experience strongly preferred
* Proficiency in EMR systems and Microsoft Office
* Strong organizational and multitasking abilities
* Excellent communication skills
* Ability to maintain professionalism in emotionally sensitive situations

Join our team as a Medical Assistant (MA) in Columbia, SC! Bring your enthusiasm for healthcare support to a role that values your expertise while offering opportunities for growth. Help us deliver compassionate care and make a difference in end of life care!

Work Location: In person