Medical Examiner & Funeral Home Liaison

Summary
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In alignment with Gift of Life Michigan’s core purpose and core values, the Medical Examiner/Funeral Home Liaison establishes and maintains good working relationships with forensic and funeral industry professionals in our service area to enhance and improve a collaborative environment that fosters donation opportunities while preserving the respective needs of the customers.

Duties & Responsibilities
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The following duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

* **Establish, maintain, and strengthen relationships with both Medical Examiner offices and Funeral Homes throughout the assigned service area through outreach, education, service recovery, and relationship development activities.**
* **Develop, negotiate, and maintain working agreements and contracts with Medical Examiner offices in accordance with Michigan law.**
* **Serve as a resource to all Gift of Life staff regarding Medical Examiner and Funeral Home processes, relationships, concerns, and operational issues which may include providing training, attending other department meetings as needed.**
* **Analyze and utilize operational, referral, authorization, and donation data to identify opportunities for stakeholder education, process improvement, and relationship development.**
* Prepare and present stakeholder-specific data, outcomes, metrics, and performance reports to Medical Examiner offices, Funeral Homes, and internal stakeholders to support collaboration and continuous improvement.
* Maintain programs that generate electronic referrals of non-hospital deaths.
* Participate in ongoing Medical Examiner and Funeral Home educational programs, displays, conferences, and exhibits.
* Meet annual performance goals and objectives.
* Perform other duties as assigned.

Education and/or Experience
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### Required

* A bachelor’s degree in a field related to the essential duties of the position, including but not limited to healthcare related (biology, exercise science, etc.) or an equivalent combination of education and experience.
* Demonstrated ability to establish relationships and work diplomatically with key stakeholders.

### Preferred

* Funeral Director license
* Experience in forensics or medical examiner investigations
* Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

Knowledge, Skills, and Abilities (KSA)
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* Written and verbal fluency in English.
* Ability to exercise initiative, critical thinking, and problem-solving.
* Strong interpersonal, communication, and presentation skills.
* Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
* Strong organizational skills and ability to manage multiple and competing priorities.
* Demonstrate attention to detail.

Organizational Culture Expectations
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* Demonstrate the competencies of Professional, Determined and Compassionate.
* Maintain a motivated and positive attitude.
* Support an inclusive work environment.
* Ability to successfully collaborate and work as a member of an interdisciplinary team.
* Actively seek improvements.
* Always maintain a safe working environment and use of Universal Precautions.
* Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.