Office Administrator

**Job Overview** We are seeking a compassionate, organized, and detail\-oriented **Office Administrator** to support the daily operations of our funeral home, cemetery, and/or crematory location. This role helps ensure a well\-organized, efficient, and professional office environment while maintaining accurate records, supporting financial processes, and assisting families, visitors, and internal teams with care and professionalism. The ideal candidate is dependable, comfortable handling sensitive situations, and experienced in bookkeeping, office administration, and customer service. **Key Responsibilities** * Coordinate operational and recordkeeping activities for the funeral home, cemetery, and/or crematory * Collaborate across departments to ensure timely completion of contracts, work orders, and installations * Maintain accurate customer records and support sales\-related administrative functions * Answer and direct phone calls, manage incoming emails, and respond to general inquiries * Greet and assist families, visitors, and clients in a professional, compassionate, and respectful manner * Support funeral service logistics, documentation, and reporting to ensure accuracy and compliance * Coordinate and track merchandise orders, deliveries, and inventory for funeral and cemetery services * Manage administrative processes including expense reporting, vehicle records, alarm system oversight, and policy compliance * Help ensure compliance with OSHA, safety procedures, and interment verification processes * Handle collections for accounts receivable and reconcile accounts * Verify and process accounts payable invoices for payment * Receive, record, and prepare deposits for cash payments * Maintain petty cash in accordance with company policies and procedures * Verify and audit cash disbursements in QuickBooks * Perform other duties as assigned based on business needs **Qualifications** * High school diploma, GED, or completion of a diploma training program through a college or technical school * Minimum of **2 years of experience** in bookkeeping, general office administration, clerical accounting, and accounts payable * Solid working knowledge of computers, Microsoft Office, email, internet, and standard office equipment * Experience with **QuickBooks** preferred * Strong organizational skills and attention to detail * Ability to communicate professionally and clearly, both verbally and in writing * Ability to maintain a professional appearance and behavior consistent with company standards * Ability to handle confidential and sensitive information with discretion **Preferred Traits** * Compassionate and respectful approach when working with grieving families * Strong follow\-through and ability to manage multiple tasks at once * Team\-oriented mindset with a willingness to support multiple departments * Reliable, steady, and able to work in a structured environment with accuracy **Work Environment** This position is based in an office setting within a funeral home, cemetery, and/or crematory environment. The role involves regular interaction with grieving families and visitors, so professionalism, empathy, discretion, and emotional maturity are essential. The work environment is typically quiet to moderate in noise level. **Physical Requirements** * Ability to communicate effectively in person, by phone, and in writing * Frequent sitting, standing, and walking * Ability to use hands and fingers for office equipment and computer work * Occasional reaching, balancing, stooping, kneeling, crouching, or crawling * Ability to sit for extended periods, up to approximately 6 hours per day * Close vision required for detailed administrative and computer work **Equal Opportunity / Employment Statement** This position is intended to describe the general nature and level of work being performed. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Employment is at\-will. Pay: $17\.00 \- $24\.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person