Office Manager

Our associates celebrate lives. We celebrate our associates.

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

**JOB RESPONSIBILITIES**

**Accounting Function Oversight**

* Collections of all accounts receivable
* Verifications and payments of all accounts payable invoices
* Controls of receipt and deposit of cash payments received
* Maintains petty cash account and disburses the same in accordance with company policies and procedures
* Reconciliations of all accounts
* Cash advance checks
* Same Day Check requests
* Bank deposits
* Verifies/audits cash disbursement reports
* Tracks Capital Expenditure Authorizations (CEAs)

**Operational Activities**

* Orders supplies for the office and completes inventory counts
* Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
* Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
* Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
* Schedules incoming orders and drivers for the ambulate service
* Completes various funeral/cemetery reports and files accurately
* Supports Sales as necessary requiring an understanding of JD Powers
* Assures compliance with all Company policies and procedures to include
+ Sarbanes Oxley (SOX) audit
+ Dignity University (DU) training
+ Interment Verification Training (IVT) audits
+ Day Sales Outstanding’s (DSO) related to financial and administrative areas
* Assists in preparing and/or overseeing all funeral/cemetery-related forms
* Reviews time cards and administers corporate payroll policies and procedures
* Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).
* Ensures new associates receive new hire orientation
* Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
* Maintains vehicle records/licenses
* Processes expense reports
* Updates General Price Lists (GPLs)
* Manages all Alarm Systems (codes, working order, etc.)
* Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed
* Coordinates daily activities with business unit as well as other departments
* Trains associates in the proper administration of policies and procedures
* Services customers by interacting with families in a professional and compassionate manner
* Maintains and updates customer records
* Updates company website with current obituaries and ensures obituaries are placed in newspapers
* Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
* Behaves in a supportive way to enrich the work environment
* Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
* Performs other duties as assigned

**MINIMUM REQUIREMENTS**

**Education**

* High school diploma, GED or completion of a diploma-training program at a college or technical school

**Experience**

* Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required

**Knowledge, Skills and Abilities**

* Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
* Excellent communication skills both orally and in writing
* High level of compassion, integrity, and confidentiality
* Problem solving skills
* Ability to multi task and set priorities
* Detail oriented
* Must be flexible and able to function in a face-paced environment

**WORK CONDITIONS**

**Work Environment**

* Professional Dress is required when in contact with families.

**Work Postures**

* Sitting continuously for many hours per day, up to 6 hours per day
* Climbing stairs to access buildings frequently

**Physical Demands**

* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

**Work Hours**

* Working beyond “standard” hours as the need arises

Postal Code: 79118Category (Portal Searching): OperationsJob Location: US-TX - Amarillo