Office Manager

Our associates celebrate lives. We celebrate our associates. Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.**JOB RESPONSIBILITIES** **Accounting Function Oversight** * Collections of all accounts receivable * Verifications and payments of all accounts payable invoices * Controls of receipt and deposit of cash payments received * Maintains petty cash account and disburses the same in accordance with company policies and procedures * Reconciliations of all accounts * Cash advance checks * Same Day Check requests * Bank deposits * Verifies/audits cash disbursement reports * Tracks Capital Expenditure Authorizations (CEAs) **Operational Activities** * Orders supplies for the office and completes inventory counts * Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets * Oversees the processing of installation funeral\-related orders and orders to the grounds and maintenance departments * Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation * Schedules incoming orders and drivers for the ambulate service * Completes various funeral/cemetery reports and files accurately * Supports Sales as necessary requiring an understanding of JD Powers * Assures compliance with all Company policies and procedures to include + Sarbanes Oxley (SOX) audit + Dignity University (DU) training + Interment Verification Training (IVT) audits + Day Sales Outstanding’s (DSO) related to financial and administrative areas * Assists in preparing and/or overseeing all funeral/cemetery\-related forms * Reviews time cards and administers corporate payroll policies and procedures * Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre\-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.). * Ensures new associates receive new hire orientation * Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators * Maintains vehicle records/licenses * Processes expense reports * Updates General Price Lists (GPLs) * Manages all Alarm Systems (codes, working order, etc.) * Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed * Coordinates daily activities with business unit as well as other departments * Trains associates in the proper administration of policies and procedures * Services customers by interacting with families in a professional and compassionate manner * Maintains and updates customer records * Updates company website with current obituaries and ensures obituaries are placed in newspapers * Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations * Behaves in a supportive way to enrich the work environment * Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance * Performs other duties as assigned **MINIMUM REQUIREMENTS** **Education** * High school diploma, GED or completion of a diploma\-training program at a college or technical school **Experience** * Two (2\) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required **Knowledge, Skills and Abilities** * Solid working knowledge of computers, typewriter, MS Office, e\-mail, internet and basic office equipment required * Excellent communication skills both orally and in writing * High level of compassion, integrity, and confidentiality * Problem solving skills * Ability to multi task and set priorities * Detail oriented * Must be flexible and able to function in a face\-paced environment **WORK CONDITIONS** **Work Environment** * Professional Dress is required when in contact with families. **Work Postures** * Sitting continuously for many hours per day, up to 6 hours per day * Climbing stairs to access buildings frequently **Physical Demands** * Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Work Hours** * Working beyond “standard” hours as the need arises Postal Code: 28227 Category (Portal Searching): Operations Job Location: US\-NC \- Charlotte