Operations Lead | Operations and Care Center Services

**ABOUT GATEWAY SERVICES INC.:**

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150\+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us.

**Pay Rate: $25/hr**

**Work Hours: Mon\-Fri 7:30am\-4pm**

**Location:** Lasting Paws Pet Memorial\-Las Cruces, NM

**Job Overview**

The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day\-to\-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.

**Duties \& Responsibilities**

* Follow policies, procedures and service systems to meet the goals of the department
* Manage timelines for various projects, ensuring they are completed accurately and efficiently
* Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
* Shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.
* Assist in developing or transitioning clinic relationships.
* Perform other duties as required
* Assisting and supporting CCM in their duties

**Education, Training \& Qualifications**

* Minimum 24 months in an Operations Team Member role or service industry
* High School Diploma or equivalent
* Valid Driver License by be required

**Skills \& Abilities**

* Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
* Demonstrated ability to identify key issues and propose practical solutions.
* Demonstrated ability to plan, prioritize and execute activities and projects.
* Effective problem\-solving and time management skills
* Effectively communicate, written and verbal
* High level of integrity and worth ethic
* Strong attention to detail
* Strong interpersonal skills with the ability to maintain relationships with team members

**Working Conditions**

* Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
* Regular lifting/moving 100\+ lbs
* Regularly be exposed to elevated noise levels.
* Regularly be exposed to elevated heat levels.
* Regular handling of deceased pets.

**YOU’LL LOVE WORKING WITH US BECAUSE:**

**The People.** You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams \- people you can be *proud to work with!*

**OUR CORE VALUES:**

* People First
* Exceed Expectations
* (HIT) Honesty, Integrity, Trust
* Be Passionate and Caring
* Continuously Improve

**WHAT YOU CAN EXPECT FROM US:**

* Generous salary and benefits package includes:
* + 3 national medical plans that pay 100% after the members’ deductible and copays
+ 2 national dental plans that cover many services at no cost to the plan members
+ National vision plan
+ Company paid Life/ AD\&D and LTD for all full\-time employees
+ Chance to purchase additional Life/AD\&D coverage at discounted rates
+ Critical Illness, Accident and Pet insurance are offered as an employee’s choice
+ Tax savings account: HSA, Health and Dependent Care FSAs
+ 401(k) Retirement plan

* Potential for Career Growth
* Employee Assistance Program
* Paid Holidays \& Time Off
* A Sense of Community
* Great Hearts \& Minds Scholarship Program
* Gateway Tuition Reimbursement Program

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self\-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at [email protected].

*New employees to Gateway will be required to successfully pass the E\-Verify employment verification check. To learn more about E\-Verify, including your rights and responsibilities, visit e\-verify.gov*

\#INDOTM

Mon\-Fri 7:30am\-4pm

40hrs per week minimum