Part-Time Receptionist (weekend shift)

Description: Serve as liaison between customers and directors Supervisor: Director of Funeral Operations, Administrative Supervisor **Schedule Expectations** * Every other Saturday and Sunday * Usual work hours 8:00 a.m.\- 5:00 p.m. with 1 hour unpaid lunch, when possible * Be available to work some national holidays **Performance Expectations** * Makes eye contact and greet clients sincerely * Treats clients and coworkers with courtesy and respect * Maintains clean workspace * Takes direction from Supervisors * Responds positively to requests for assistance from co\-workers, supervisors and clients * Notices when help is needed in all areas of the company * Takes initiative to help any area of the company if possible, or lets Supervisor know where help is needed * Able to sit for extended periods of time **Qualifications** * Has experience in customer service * Communicates professionally in person and on the phone * Has a reputation for giving great service to clients and co\-workers * Has legible handwriting * Can handle multiple tasks at one time * Has good problem solving skills * Is able to work independently and as a team member **Primary Responsibilities** * Stand to greet customers upon entering the building * Identify the customers’ needs * Direct customer to desired location or requested facilities * Answer incoming calls before the third ring * Identify callers’ needs * Direct caller to appropriate department or employee * Accurately document callers’ contact information and purpose * Deliver messages to appropriate department or employee, via written message or phone call * Accurately interpret Broussard’s service schedule to callers **Secondary Responsibilities** * Assist office staff with special tasks: name plates, newspaper notices, addressing outgoing mail, photos * Record pallbearers’ names and addresses * Place boutonnieres on pallbearers * Sort incoming mail * Coordinate outgoing mail/packages **Successful Personal Characteristics** * High level of integrity and honesty * Able to set priorities * Excellent phone skills * Excellent listening skills * Able to work successfully with minimal supervision * Self motivated, especially under pressure * Ability to serve diverse clientele * Ability to discreetly handle sensitive information * Great follow through * Dress in a business professional attire Job Type: Part\-time Pay: $15\.00 per hour Benefits: * 401(k) * 401(k) matching Schedule: * 8 hour shift * Day shift * Weekends only Work Location: In person