Patient Care Technician

Job Summary:

The Patient Care Technician (PCT) provides direct patient care and technical support in an acute care environment. This role integrates the responsibilities of a Nursing Assistant, EKG/Telemetry Technician, and Phlebotomist, supporting safe, compassionate, and efficient care delivery. The PCT functions under the supervision of a Licensed Vocational Nurse (LVN)/Registered Nurse (RN) and is an essential member of the interdisciplinary care team.

Qualified Candidate:

Educational and Certification Requirements

* High school diploma or GED required.
* Completion of an accredited PCT program required.
* **Required Certifications:** *Certified Patient Care Technician (CPCT/A), Certified Nurse Assistant (CNA), Certified EKG Technician (CET), Certified Phlebotomy Technician (CPT), Basic Life Support (BLS).*

Essential Skills:

* Knowledge of basic patient care principles and practices.
* Ability to perform venipuncture and EKG procedures accurately and efficiently.
* Knowledge of infection prevention, patient safety, and HIPAA requirements.
* Strong communication, interpersonal, and customer service skills.
* Ability to prioritize work, multitask, and function effectively in a fast-paced environment.
* Ability to work independently while maintaining effective collaboration with the healthcare team.
* Proficiency in electronic health records and clinical documentation systems.
* Frequent standing, walking, bending, lifting, pushing, and pulling.
* Ability to lift, transfer, and reposition patients in accordance with safe patient handling guidelines.
* Ability to perform repetitive motions and utilize clinical equipment safely.
* Ability to respond quickly and effectively during emergency situations.
* Ability to work extended shifts, weekends, holidays, and on-call assignments as required.

Reports to: Licensed Vocational Nurse (LVN); Registered Nurse (RN); Unit Manager

Responsibilities:

* Direct Patient Care & Clinical Support: Percent of time: 40%
* Provide direct patient care under the supervision of licensed nursing staff.
* Assist patients with activities of daily living, including bathing, dressing, grooming, feeding, ambulation, and toileting.
* Obtain, record, and report vital signs, height, weight, intake/output, and other patient observations.
* Assist with patient admissions, transfers, discharges, and transport throughout the facility.
* Monitor patient condition and promptly report changes to the appropriate licensed caregiver.
* Maintain patient comfort, safety, dignity, and confidentiality at all times.
* Phlebotomy & Specimen Collection Percent of time: 25%
* Perform venipuncture and capillary blood collection procedures in accordance with established policies and procedures.
* Correctly identify patients and label specimens to ensure accurate testing and patient safety.
* Process, handle, and transport laboratory specimens according to regulatory and facility requirements.
* Maintain phlebotomy supplies and ensure equipment is properly cleaned and stocked.
* Assist with specimen collection for diagnostic testing and communicate collection issues to laboratory personnel as needed.
* Cardiac Monitoring & Diagnostic Support Percent of time: 15%
* Perform electrocardiograms (EKGs) accurately and timely as ordered by providers.
* Prepare patients for cardiac monitoring procedures and explain procedures as appropriate.
* Recognize and report abnormal cardiac rhythms or findings according to facility protocols.
* Maintain EKG equipment and ensure quality recordings are obtained for physician interpretation.
* Assist clinical staff with diagnostic testing and patient monitoring activities.
* Documentation & Regulatory Compliance Percent of time: 10%
* Utilize Accurately document patient care activities, procedures performed, and observations in the medical record.
* Maintain compliance with all hospital, state, federal, and accreditation standards.
* Follow infection prevention, safety, and patient privacy regulations, including HIPAA requirements.
* Participate in mandatory education, competency assessments, and departmental training.
* Quality, Safety, & Customer Service Percent of time: 10%
* Promote a safe environment for patients, visitors, and staff.
* Assist in quality improvement initiatives and compliance activities as assigned.
* Demonstrate professional communication and teamwork with patients, families, physicians, and coworkers.
* Maintain a patient-centered approach that supports positive patient experiences and outcomes.
* Perform other duties as assigned to support departmental and organizational goals.

Performance Standards (Job Expectations):

People

* Demonstrates teamwork, respect, and professionalism in all interactions with patients, families, physicians, coworkers, and visitors.
* Supports a positive work environment through collaboration, accountability, and mutual respect.
* Maintains reliable attendance and punctuality.
* Participates in departmental meetings, education, and employee engagement activities.

Service

* Provides compassionate, patient-centered care that exceeds patient expectations.
* Responds promptly and courteously to patient and family needs.
* Demonstrates excellent communication and customer service skills.
* Maintains patient dignity, confidentiality, and respect at all times.
* Supports organizational patient satisfaction goals and service excellence initiatives.

Quality

* Delivers safe, effective, and high-quality patient care in accordance with established standards.
* Accurately performs patient care, phlebotomy, EKG, and specimen collection procedures.
* Adheres to infection prevention, patient safety, and regulatory requirements.
* Reports changes in patient condition promptly and appropriately.
* Participates in quality improvement and patient safety initiatives.
* Maintains competency in all required certifications and clinical skills.

Finance

* Utilizes supplies, equipment, and resources responsibly and efficiently.
* Minimizes waste and supports cost-effective patient care delivery.
* Protects organizational assets and reports equipment malfunctions promptly.
* Supports departmental productivity and operational efficiency goals.

Growth

* Participates in continuing education and professional development activities.
* Establishes and works toward at least one professional development goal annually.
* Demonstrates a willingness to learn new skills, technologies, and processes.
* Supports organizational growth through continuous improvement and adaptability.
* Promotes the organization's mission, vision, values, and strategic goals through daily performance.

Job Type: Full-time

Benefits:

* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance

Physical Setting:

* Hospital

Application Question(s):

* Do you have a valid EKG certification?
* Do you have a valid Phlebotomy certification?

Education:

* High school or equivalent (Preferred)

License/Certification:

* CNA certification (Required)
* BLS Certification (Required)

Work Location: In person