Pet Loss Support Staff

**Pet Loss Support Staff** Location: Columbia, SC (Cayce) Columbia Pet Cremation Center **Position Overview** We are seeking a compassionate and dependable Pet Crematory Technician to join our team. Responsibilities include assisting clients during pet intake, handling pets with dignity, operating cremation equipment, maintaining accurate records, preparing ashes for return, and ensuring compliance with safety standards. Candidates should be detail\-oriented, physically capable of lifting up to 100 pounds, and comfortable working in a sensitive environment. This position includes participation in an on\-call rotation for evenings, weekends, holidays, and emergency service needs. Experience in veterinary, animal care, or crematory services is preferred but not required. **Key Responsibilities**  Receive and document pets entering the crematory facility  Assist clients with memorial merchandise purchases  Verify identification tags, paperwork, and cremation instructions  Assist clients during the intake of pets with compassion, professionalism, and sensitivity  Explain cremation options, memorial products, and required paperwork to pet owners as needed  Safely transport and handle animals of various sizes  Operate cremation equipment according to safety and environmental regulations  Maintain accurate tracking records throughout the cremation process  Prepare ashes for return to families or veterinary clinics  Clean and maintain cremation chambers, equipment, and work areas  Follow OSHA, local health, and environmental compliance standards  Coordinate pickup and delivery services with veterinary offices  Monitor fuel levels, machine performance, and maintenance schedules  Report on equipment issues or operational concerns to management  Participate in an on\-call rotation for after\-hours, weekend, holiday, or emergency removals and cremation services as needed  Serve as back up to front office. **Required Qualifications**  High school diploma or GED preferred  Ability to lift 50–100 pounds safely  Comfortable working in a physically and emotionally sensitive environment  Strong organizational and recordkeeping skills  Reliable attendance and punctuality  Ability to work flexible schedules, including evenings, weekends, holidays, and on\-call shifts  Valid driver’s license may be required  Ability to follow detailed procedures and safety protocols **Preferred Skills**  Experience in animal care, veterinary services, funeral services, or crematory operations  Mechanical aptitude and equipment operation experience  Compassionate communication and customer service skills  Attention to detail and chain\-of\-custody accuracy  Ability to work independently and as part of a team **Working Conditions**  Exposure to heat, odors, and industrial equipment  Standing, lifting, bending, and repetitive movement throughout shifts  Regular interaction with grieving families and pet owners  Indoor industrial work environment  Availability for after\-hours or emergency call\-outs **Schedule** * Monday – Friday: 8:00 AM – 5:00 PM **What We’re Looking For** * Someone who leads with compassion and professionalism * A dependable, self\-starter who takes initiative * A team player who contributes to a positive and supportive culture * Someone who can balance emotional sensitivity with operational efficiency **Why Join Us?** * Meaningful work that truly impacts families * Supportive, team\-oriented environment * Opportunities for growth and development * A culture centered around care, respect, and excellence **How to Apply** Submit your resume and a brief note about why you’re interested in supporting families through pet loss. We’re looking for individuals who bring both heart and professionalism to everything they do. Pay: From $18\.00 per hour Benefits: * 401(k) 6% Match * Dental insurance * Health insurance * Paid time off * Retirement plan * Vision insurance Work Location: In person