Receptionist

**Position Summary** We are seeking a compassionate, organized, and professional Receptionist / Support Staff team member to join our funeral home. This position serves as the first point of contact for families and visitors while also providing operational support to funeral arrangers and staff throughout the funeral service process. The ideal candidate is dependable, detail\-oriented, empathetic, and able to work in a respectful and fast\-paced environment. **ResponsibilitiesReception \& Administrative Duties** * Greet families, guests, clergy, vendors, and visitors in a professional and compassionate manner * Answer incoming phone calls and direct calls appropriately * Take first calls and gather preliminary information from families with sensitivity and accuracy * Schedule appointments and assist with calendar coordination * Process payments and issue receipts * Maintain organized records and filing systems * Assist with general office duties including scanning, copying, and emailing **Funeral Service Support** * Assist funeral arrangers with follow\-up calls, paperwork, and family communications * Receive and organize clothing, jewelry, flowers, urns, and other items for services * Help prepare chapels, visitation rooms, and service areas before services * Coordinate and confirm deliveries from florists, churches, cemeteries, and vendors * Assist staff with setup and breakdown of funeral and memorial services * Ensure presentation areas remain clean, organized, and respectful **Qualifications** * High school diploma or equivalent required * Previous receptionist, customer service, administrative, or funeral home experience preferred * Excellent communication and interpersonal skills * Strong attention to detail and organizational abilities * Ability to handle emotionally sensitive situations with professionalism and compassion * Basic computer and office software proficiency * Ability to multitask and work effectively in a team environment **Work Environment** This position requires working in a funeral home environment and interacting with grieving families. Professional appearance, discretion, compassion, and reliability are essential. Preferred Qualities * Calm and composed under pressure * Compassionate and service\-oriented * Team player with a strong work ethic * Flexible and willing to assist where needed Pay: $17\.81 \- $19\.00 per hour Work Location: In person