Receptionist/Administrative Assistant

J.J. Duffy Funeral Home is a family\-owned funeral home serving Northern Rhode Island families with compassion, professionalism, and personalized care. We are currently seeking a warm, organized, detail\-oriented Administrative Assistant / Receptionist to join our team. This is not simply a receptionist position. This role is an important part of helping families through some of the most difficult moments of their lives. The right candidate will be compassionate, calm under pressure, highly organized, technologically capable, and committed to providing exceptional service and support. We are looking for someone who takes pride in their work, enjoys helping people, communicates well, and thrives in a structured, fast\-paced environment where attention to detail truly matters. Responsibilities: Answer and direct incoming phone calls professionally and compassionately Assist families and visitors arriving at the funeral home Schedule appointments and coordinate calendars Handle data entry and preparation of death certificate information Coordinate with churches, clergy, cemeteries, newspapers, florists, and vendors Order Life Celebration products, memorial items, and merchandise Prepare and organize documents and files Scan, record, and maintain accurate records Assist with obituary preparation and administrative support Maintain a clean, organized, and professional workspace Follow detailed checklists and procedures carefully Support funeral directors and staff with daily operations Qualifications Prior office and customer service experience required Strong computer and typing skills are essential Advanced comfort with learning and using technology/web applications Excellent communication and phone skills Highly organized with strong attention to detail Ability to multitask and work efficiently in a fast\-paced environment Positive attitude and strong work ethic Professional appearance and demeanor required Ability to work around death, grief, and emotionally sensitive situations with compassion and maturity Dependable, punctual, and team\-oriented Preferred Skills \& Software Experience Experience with the following is strongly preferred: Microsoft Word Microsoft Excel Microsoft Publisher Microsoft PowerPoint Adobe Acrobat Google Workspace / Gmail General Windows computer use Scanning and digital file management Funeral home experience is welcome but not required. We are willing to train the right person with the right attitude and professional mindset. Why Join J.J. Duffy Funeral Home? We are a modern, family\-owned funeral home that believes in treating both the families we serve and the employees who work with us like family. Our team takes pride in creating meaningful experiences for families while maintaining a warm, respectful, and supportive workplace culture. This position can be especially rewarding for someone who: enjoys helping people, values meaningful work, likes organization and structure, appreciates professionalism, and wants to be part of a close\-knit team making a real difference every day. If you are compassionate, dependable, technologically capable, and ready to become part of a respected and growing funeral home team, we would love to hear from you. Pay: $20\.00 \- $25\.00 per hour Benefits: * 401(k) * 401(k) matching * Health insurance Work Location: In person