Receptionist/Administrative Assistant

**RECEPTIONIST/FIELD OPERATIONS SUPPORT ASSISTANT**

**JOB SUMMARY**

Provides administrative and clerical support to a funeral home. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

**JOB RESPONSIBILITIES**

* Answer phones
* Greets family members and friends
* Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
* Receives and processes payments
* Assists Location Management, Sales, Family Service Counselors
* Communicates client family’s needs promptly and accurately to the appropriate staff member
* Conveys a sense of concern and empathy with client family members at all times
* Responds to customer inquiries via telephone, internet and in person

**MINIMUM REQUIREMENTS**

**Education**

* High School or equivalent

**Experience**

* 1 \+ years of experience in an office clerical or customer service capacity required
* Experience working in a customer\-focused and professional environment required

**Knowledge, Skills and Abilities**

* Working knowledge of office equipment including computers, copiers, printers, at a level consistent with experience
* Excellent verbal and written communication skills
* Strong organizational skills
* High level of compassion and integrity
* Ability to maintain confidentiality

**WORK CONDITIONS**

**Work Environment**

* Work indoors
* Limited amount of local and/or multiple location traveling may be required
* Professional Dress is required

**Work Postures**

* Sitting continuously for many hours per day
* Climbing stairs to access buildings if necessary

**Physical Demands**

* Physical effort requiring manual dexterity is required, includes paperwork, computers and phone usage

**Work Hours**

* **Part\-time**
* **Every Weekend \- Saturday's 8:30 to 5:00 and Sunday's 9:00 to 3:00 in Margate**
* **Monday's and Wednesday's 10:00 to 2:00 in Coral Springs**
* **On call as needed**

Pay: $15\.50 \- $16\.00 per hour

Benefits:

* 401(k)
* Employee assistance program
* Employee discount

Education:

* High school or equivalent (Preferred)

Experience:

* Administrative: 1 year (Preferred)

Work Location: In person