Receptionist/Field Operations Support Assistant

**RECEPTIONIST/FIELD OPERATIONS SUPPORT ASSISTANT** **JOB SUMMARY** Provides administrative and clerical support to a funeral home or cemetery or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. **JOB RESPONSIBILITIES** * Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules * Prepares and distributes daily schedules, reports, and documents * Receives and processes payments * Assists Location Management, Sales, Family Service Counselors * Greets family members and friends * Communicates client family’s needs promptly and accurately to the appropriate staff member * Conveys a sense of concern and empathy with client family members at all times * Responds to customer inquiries via telephone, internet and in person **MINIMUM REQUIREMENTS** **Education** * High School or equivalent **Experience** * 1 \- 2 years of experience in an office clerical or customer service capacity required * Experience working in a customer\-focused and fast\-paced professional environment required **Knowledge, Skills and Abilities** * Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience * MS Office Suite experience preferred * Basic mathematics skills required * Good verbal and written communication skills * Strong organizational skills and detail oriented * High level of compassion and integrity * Ability to maintain confidentiality **WORK CONDITIONS** **Work Environment** * Work indoors and minimal outdoors during all seasons and weather conditions * Limited amount of local and/or multiple location traveling required * Professional Dress is required **Work Postures** * Sitting continuously for many hours per day, up to 6 hours per day * Climbing stairs to access buildings frequently **Physical Demands** * Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Work Hours** * Part time \- weekends and on call * Working beyond “standard” hours as the need arises Job Type: Part\-time Pay: $15\.50 \- $16\.00 per hour Benefits: * 401(k) * Employee assistance program * Employee discount Application Question(s): * Must be able to work every weekend * Must be able to pass a background check and drug screen Education: * High school or equivalent (Required) Experience: * Receptionist/Administrative: 1 year (Required) Work Location: In person