Resource Specialist

RESOURCE SPECIALIST

Reports To: LPC
Classification: Non-Exempt
Status: Full-Time

Job Summary: The Resource Specialist assists the psychosocial team, patients, families, and caregivers in accessing community resources, support services, and bereavement programs. This position provides non-clinical psychosocial support, care coordination, resource navigation, and community outreach.

Essential Functions

* Provide information, education, and support regarding community resources, benefits, and available services.
* Assist patients and families in identifying financial assistance programs, insurance resources, transportation services, housing supports, food assistance, and other community-based resources.
* Collaborate with hospice staff, community agencies, healthcare providers, volunteers, and community partners to coordinate supportive services.
* Assist Social Workers with discharge planning, alternative placement resources, and community referrals to meet patient and family goals.
* Support bereavement programming, including outreach, support groups, memorial activities, and educational programs as needed.
* Participate in patient care planning and interdisciplinary team meetings as appropriate to role.
* Maintain accurate and timely documentation in accordance with agency policies and regulatory requirements.
* Support the Bereavement Coordinator and other program staff as assigned.
* Promote community awareness of hospice and bereavement services through outreach and education as assigned.
* Attend required training, meetings, and continuing education activities.
* Perform other duties as assigned.

Required Knowledge, Skills, and Abilities

* Ability to establish supportive and professional relationships with individuals and families experiencing illness, caregiving challenges, grief, and loss.
* Knowledge of community resources, social service systems, and resource navigation practices.
* Ability to communicate effectively both verbally and in writing.
* Ability to work collaboratively within an interdisciplinary team.
* Strong organizational skills and attention to detail.
* Ability to maintain confidentiality and professional boundaries.
* Knowledge of hospice philosophy and willingness to learn hospice, Medicare, and Medicaid regulations related to resource coordination.
* Ability to assist and support volunteers as team members.
* Must have dependable transportation and a valid Wyoming driver's license.
* Must obtain and maintain BLS certification.

Education and Experience

Required

* High school diploma or equivalent.
* Experience working in human services, healthcare, behavioral health, social services, community outreach, peer support, case management, resource coordination, or related field.

Preferred

* Certified Community Mental Health Worker (CCMHW).
* Certified Peer Specialist (CPS) or Peer Support Specialist.
* Community Health Worker (CHW) certification.
* Certified Case Manager or similar human services credential.
* Associate's degree in human services, Psychology, Sociology, Behavioral Health, Addiction Studies, Community Health, or related field.
* One to two years of experience in hospice, healthcare, behavioral health, social services, grief support, or community resource coordination.

Pay: $19.20 - $28.80 per hour

Expected hours: 40.0 per week

Benefits:

* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance

Work Location: In person