Sales Manager

**Position Summary**

The Sales Manager shares ownership of revenue development, achievement, and growth for Facultatieve Technologies' cremation and incineration equipment, parts, and service agreements across North America. The role builds and manages relationships with funeral homes, crematories, pet aftercare providers, municipalities, and distributors. It works closely with Operations, Engineering, and Field Service to ensure product offerings align with market demand. The Sales Manager is the bridge between the customer and the organization, from first contact through commissioning and ongoing service.

**Key Responsibilities**

* **Sales Strategy & Growth:**
Develop and execute the North American sales plan to meet annual revenue, margin, and market-share targets for equipment, parts, and service contracts.
* **Account Management:**
Grow and retain key accounts, including funeral homes, crematories, pet aftercare providers, cemeteries, and municipal or institutional customers.
* **Business Development:**
Identify and pursue new markets and customers, including new-build crematory projects, equipment replacements, and service agreement conversions.
* **Proposals & Pricing:**
Prepare quotes, proposals, and bid responses in partnership with Engineering and Operations; negotiate pricing and contract terms within approved guidelines.
* **Pipeline & Forecasting:**
Maintain accurate CRM records, pipeline reports, and sales forecasts; report results and trends to senior leadership.
* **Cross-Functional Coordination:**
Partner with Operations, Engineering, Project Management, and Field Service to set accurate customer expectations on lead times, installation, permitting, and commissioning.
* **Market Intelligence:**
Track competitor products, pricing, emissions and permitting trends, and industry developments to inform product and pricing strategy.
* **Industry Presence:**
Represent FT at trade shows, association meetings, and customer site visits (e.g., NFDA, CANA, and regional funeral and aftercare associations).

**Core Duties**

* Prospect, qualify, and close new equipment and service opportunities
* Conduct customer site visits, needs assessments, and product demonstrations
* Prepare and present quotes, proposals, and bid packages
* Negotiate pricing, payment terms, and contract details within approved authority
* Maintain CRM data, activity logs, and weekly pipeline updates
* Deliver monthly and quarterly sales forecasts and performance reports
* Hand off closed orders to Operations with complete specifications and customer requirements
* Support collections and resolve customer issues in partnership with Accounting and Field Service
* Attend trade shows, conferences, and industry association events
* Manage travel and entertainment expenses within company policy

**Required Qualifications**

* Bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent combination of education and experience
* 5+ years of B2B sales experience, preferably in capital equipment or industrial products
* Proven record of meeting or exceeding annual sales targets
* Experience managing a full sales cycle, from prospecting through contract close
* Proficiency with CRM software and Microsoft Office (Excel, Word, PowerPoint, Outlook)
* Strong negotiation, presentation, and written communication skills
* Ability to travel approximately 50–70%, including overnight and multi-day trips
* Valid driver's license and a driving record that meets company insurance requirements
* Ability to obtain a valid passport for travel to Canada

**Desired Skills**

* **6+ years of experience in the crematorium and/or aftercare industry**
(human or pet cremation, funeral service, or deathcare equipment and services)
* Established network of funeral home, crematory, and pet aftercare decision-makers in North America
* Working knowledge of cremation and incineration equipment, including cremators, retorts, processors, and emissions controls
* Familiarity with state and provincial crematory regulations, air-permitting requirements, and EPA standards affecting equipment sales
* Experience selling service agreements, parts programs, or aftermarket support alongside capital equipment
* Involvement with industry associations such as CANA, NFDA, or state funeral directors associations
* Bilingual English/Spanish or English/French a plus
* Experience with Salesforce, HubSpot, or a comparable CRM platform